SUMMARY

The Showroom Host will be responsible for providing homeowners with excellent customer service and a memorable experience during their Design Studio browsing appointment. This includes greeting homeowners, leading a tour throughout our Design Studio, and being available to answer any questions they may have about the products/services offered by Great Gulf. Most importantly, offering professional advice regarding colour, style and material selections.

KEY RESPONSIBILITIES

SHOWROOM HOST DUTIES

• Provide detailed showroom tour to first-time visitors
• Explain the different levels of options available to purchasers based on their respective communities
• Assist purchasers with the interior selections, offer advice and guidance
• Assist purchaser with their inquiries, direct them to Full-Time Design Studio staff if required
• Clean & sanitize samples after purchaser use, return samples to designating areas
• Maintain overall cleanliness of the showroom

RECEPTION DUTIES

• Greet homeowners upon their arrival to the Design Studio
• Answer incoming calls, record and distribute messages for Design Studio Staff if required
• Access Dynamic Builder Software to provide the appropriate price list to purchasers and floor plans if needed
• May be asked to assist with calling homeowners that have upcoming appointments to book scheduled browsing time
• Maintain “Browsing” calendar, ensure each time slot is booked
• Email homeowners confirmation of browsing time