KFC - Assistant General Manager

PURPOSE OF POSITION:

To effectively manage the operations of a restaurant when on duty.  This includes but is not limited to people management, customer satisfaction, administration and the efficient and profitable operation of the store.

RESPONSIBILITIES:

• Willing to work a position on the floor while coaching the team to achieve daily KPIs.
• Supervise, motivate and train team members and provide input to RGM when performance issues arise.
• Provide positive recognition and corrective coaching when appropriate.
• Ensure team members provide the highest possible level of customer satisfaction through service and product quality.
• Assist team members with tasks as needed to ensure complete customer satisfaction.
• Initiate necessary actions to correct customer complaints and escalate any major issues to RGM.
• Ensure team members are properly executing current promotions and new products during the shift.
• Ensure team member uniforms and appearances are neat, professional, clean at all times and meet necessary requirements.
• Ensure proper staffing and deployment throughout the shift to match business needs.
• Monitors and maintains correct inventory levels (product & supply) and notifies management when levels are low.
• Assists with ordering as assigned.
• Ensure the restaurant is ready for peak revenue periods by utilizing appropriate planning and projection tools.
• Assists in ensuring sales and profit targets are met.
• Ensure Occupational Safety & Health Act, local health and safety codes and corporate safety/security policies and procedures are met and followed.
• Respond to emergency situations as required and communicate to management immediately.
• Assist in recruiting and selecting qualified, high energy team members using approved tools and systems.
• Assist with the training of new team members.
• Assist with the communication and administration of company policies.
• Ensure proper communication takes place during shift change.
• All other management duties as assigned

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a SM to successfully perform the essential functions of this position.  While performing duties of this job, the SM is regularly required to stoop, kneel, crouch, talk and hear.  A SM is required to stand; walk; sit; use hands to finger, handle for feel; and reach with hands and arms.  A SM is occasionally required to climb or balance and is frequently required to lift and/or move up to 50 pounds.  

Veiller à ce que tous les members de notre équipe reconnaissent et croient en no valeurs fondamentales de l’entreprise-Intégrité cardiaque-est la clé de notre succès-. Le candidat retenu démontrera qu’il respecte nos valeurs fondamentales en collaborant positivement avec son équipe pour atteindre les objectifs de l’entreprise, qu’il respect eses engagements et qu’il recconnaît que la façon don’t il se rend à la ligne d’arrivée compte.