Warehouse - Customer Service Representative

Position Summary 

This position acts as the main day-to-day point of contact for FLSI customers.  Acts as the liaison between the customer and Operations, ensuring that client requirements are met in a timely manner. Trouble-shoots as necessary; communicates proactively to related parties.  Ensures client satisfaction and operational standards, including productivity, are met.

Key Responsibilities (Supervisory/Materials/Information)

• Receives and responds to all incoming communications regarding customer orders, PO’s/ASN’s
• Completes a variety of administrative functions including responding to general correspondence, answering the telephone, filing, data entry for order fulfillment, etc. 
• Tracks orders, responds to POD (proof of delivery) requests
• Researches issues by contacting involved parties, running any necessary reports and/or conducting client meetings at our premises.
• Enters and updates client information in WMS and TMS
• Monitors inventory for order fulfillment
• Proactively keeps Operations apprised of any foreseeable customer issues, ensuring that customer requirements are met
• Other responsibilities as required

Education and Experience

• High school diploma or equivalent
• 1 - 2 years of previous customer service experience, preferably in the logistics industry

Competencies, Working Skills & Attributes

• Very customer service focused
• Good communication skills, both in writing and verbally
• Must be proactive and solutions-focused
• Good data entry and typing skills,
• Proficient in MS Office, Excel, or equivalent
• Strong organization skills, and good time management skills required
• Must be able flexible and able to work in a fast-paced, constantly changing environment

Working Conditions, Mental Effort & Physical Requirements 

• Works in an open-concept office
• Most of the work is done in a workstation, at a desk with a computer and phone
• May also work in the distribution centre (e.g. to check on orders, get immediate information, etc.) 
• Must work under deadlines and related stresses in a timely and efficient manner
• Ability to sit for extended periods of time
• Ability to operate keyboard / mouse for majority of work day
• Ability to focus on computer screen / and or written materials for extended periods of time