myFlex Benefits Specialist

Position Title: myFlex Benefits Specialist

Reports To: Manager, Group Administration

Department: Group Claims and Administration
Term: Permanent Full-Time


Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.


​​The Opportunity: ​​ We’re looking for a myFlex Benefits Specialist to provide excellent client service to both external clients and internal partners. You’ll work as part of our centralized team to set-up new business, prepare customized educational material and handle all client and internal partner inquiries.

This is a great opportunity to start your career in the insurance industry at one of Waterloo Region’s top employers!


What you will be doing:​ 

• ​​Provide excellent client service to both external clients (Advisors, Plan Administrators, Plan Members) and internal partners (head office and regional staff) by answering inquiries via phone and email
• Provide pro-active, high touch service to Plan Administrators at initial enrollment while also functioning as the main day to day Admin contact for any subsequent service needs, including resolution of escalated issues
• Review new issue materials received from a new client to ensure completeness
• Set up new business and create plan documents, including contracts and booklets
• Act as a liaison within head office to manage the end-to-end processes in the setup and ongoing administration of myFlex groups
• Prepare customized plan member educational material based on the flex plan options that will be available for each group
• Provide back-up to Group Benefits Administration as needed in the administration of regular groups

​What you will bring:​ 
 

• ​​3+ years of group benefits experience defined as a comprehensive understanding of group insurance and the ability to learn new processes is preferred
• Excellent communication skills, including effective listening and the ability to communicate clearly both verbally and in writing
• Superior attention to detail and ability to sustain this level of detail throughout the duration of 3–4-hour tasks
• Ability to work collaboratively with peers, Account Executives, and other head office operational teams as part of a centralized service model
• Excellent analytical and creative problem-solving abilities, utilizing research skills
• Must be able to interpret and apply contract provisions and administrative guidelines
• Ability to handle high volume of work on a team with interdependencies
• Strong organizational skills, multi-tasking abilities and prioritization skills are a must
• Aptitude for service
• Post-secondary education or equivalent combination of education and work experience
• Bilingual skills (French/English) are an asset 
   

What’s in it for you:

• A healthy work-life balance with employee wellness top of mind
• Annual bonus program, annual vacation allowance, and company-paid benefits program
• An additional paid volunteer day each year so you can spend time giving back to the community
• Immediate enrollment in the company’s pension program with employer matching
• Employee resource groups that support an inclusive work environment
• Tuition support and specialized program assistance
• An onsite full-service cafeteria with a variety of daily options
• Discounts on company products and services, and access to exclusive employee perks
• Regular EQ Together events focused on company togetherness and collaboration

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 As part of the recruitment/offer process you will be required to:

• Provide two professional references (minimum one supervisor and above