Group Administration Support - myFlex Operations

Position Title: Group Administration Support – myFlex Operations

Reports To: Manager, Group Administration

Department: myFlex Operations, Group
Term: Temporary Part-Time – One (1) Year Contract

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.


The Opportunity: Equitable is looking to hire a Group Administration Support staff to join our team! We’re looking for someone with excellent attention to detail and an ability to problem solve independently. This is a great opportunity to start your career in the insurance industry at one of Waterloo Area and Southwestern Ontario’s Top Employers!


What you will be doing: 

• Providing customer service via, emails and written correspondence
• Updating/validating plan member and plan sponsor information (adding/changing plan members’ information, contact information for plan sponsors, validating results from electronic member
• Administering pay direct drug cards including problem solving utilizing provider’s software (Telus)
• Updating banking information (EFT/Plan Members), in accordance with external vendors’ guidelines (financial institution)
• Terminating and reinstating plan members, to ensure that only eligible claims are paid, sending a templated letter to address the collection of overpayments
• Beneficiary changes in accordance with legal parameters
• Action basic reports and complete unfinished processes or take corrective action where required, such as the No Dep report and CCU report
• Support administration of a new group policy with regard to loading plan member details
• Adhere to turnaround standards, meeting acceptable quality rates and transactional goals
• Miscellaneous admin support as needed

What you will bring:

• Excellent verbal and written communication skills
• Excellent analytical and creative problem-solving abilities, utilizing research skills
• Ability to interpret and apply contract provisions and administrative guidelines
• Excellent knowledge and experience with MS office in particular Excel and Word
• Ability to handle high volume of work within a fast-paced environment.
• Ability to work in a team environment.
• Ability to work independently with minimal supervision
• Strong organizational skills, multi-tasking abilities and prioritization skills
• Logical reasoning abilities in relation to business accounting and practices

What’s in it for you:
 

• A healthy work-life balance with employee wellness top of mind
• We value open, honest communication between team members, challenging each other to continually improve
• Employee resource groups that support an inclusive work environment
• An onsite, full-service cafeteria with a variety of daily options
• Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to:

• Provide two professional references (minimum one supervisor and above)