Technical Writer

Position Title: Technical Writer
Reports To: Manager, Client Communications
Department: Individual Product Development and Marketing
Term: Permanent Full-Time


Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

The Opportunity:  As a Technical Writer, you will ensure Equitable’s most complex information in our contracts, statements, illustrations outputs and other technical documentation is accessible and understandable to clients. You are a key member of the Client Communications team. You’re a strong communicator who transforms complex technical details into engaging and accessible content. You have a knack for taking intricate information and making it understandable and relatable to a broad audience. Your ability to build trust and collaborate effectively with subject matter experts ensures that our documentation is accurate, comprehensive, and user-friendly. Your work not only informs but empowers our clients, helping them make informed decisions about their life and critical illness insurance options. 

You put the client at the center of everything you do. Critical thinking, strong communications practices and principles and a client-centric approach are second nature to you. Reporting to our Manager of Client Communications, you will be working to rewrite and maintain insurance contracts, statements, illustrations report wording, and other technical client documentation for the Individual Division to be clear, simple and engaging.

What you will be doing:

• Translate the most complex technical information into clear, concise, and user-friendly content. 

• Have a technical understanding of Equitable’s Individual Life products and processes.  

• Develop and maintain life and critical illness insurance documentation, including contracts, statements, illustrations reports, forms, user guides, FAQs and training materials. 

• Manage the writing projects that you are assigned. 

• Collaborate with subject matter experts to gather information and ensure accuracy. 

• Edit and proofread content to ensure clarity, consistency and quality using brand style, tone and voice guidelines.  

• Work closely with the client communications team to align content with company standards and client needs, and provide direction on supporting content such as video scripts, website content and more. 

• Stay updated on industry trends and best practices in technical writing for life and critical illness insurance. 
• Align to all content governance systems, workflows, and standards. 
• Coordinate copy translation, approval documentation and final delivery of content. 

• Cooperate at both strategic and operational levels with Product, Design, Operations, Client Impact, Brand and IT team. 

• Develop the client communications practice, building innovative and effective guidelines, best practices and tools. 

• Work with our IT partners on producing, mapping and maintaining variable, dynamic and static content on contracts, statements and illustration report outputs. 

• Work collaboratively with field teams, operations teams and CAX researchers to shape and validate your work. 

• Work with Legal and Compliance to ensure our communications are appropriately and responsibly launched. 

• Change context quickly and easily, working with various products and teams 

What you will bring:

• Bachelor’s degree in English, Communications, Technical Writing, or a related field.  
• Proven experience as a Technical Writer, preferably in the insurance or financial services industry. 
• Strong ability to simplify complex information and present it in plain language. 
• Excellent writing, editing, and proofreading skills. 
• Familiarity with life and critical illness insurance products and terminology, as well as regulatory requirements in the insurance industry. 
• Proficiency in using documentation tools and software such as Adobe Acrobat and Microsoft 360 apps and services such as SharePoint.  
• Experience with content management systems (CMS). 
• Certification in technical writing or related areas.  

What’s in it for you:

• A healthy work-life balance with employee wellness top of mind
• Annual bonus program, annual vacation allowance, and company-paid benefits program
• An additional paid volunteer day each year so you can spend time giving back to the community
• Immediate enrollment in the company’s pension program with employer matching
• Employee resource groups that support an inclusive work environment
• Tuition support and specialized program assistance
• An onsite full-service cafeteria with a variety of daily options
• Discounts on company products and services, and access to exclusive employee perks
• Regular EQ Together events focused on company togetherness and collaboration
  
  
  

As part of the recruitment/offer process you will be required to:

• Provide two professional references (minimum one supervisor and above)