Field Service Technician I

Responsibilities:

As a you start your career as a Field Service Technician, you will spend your day on the road providing high quality service directly to East Penn Canada customers

You will be accountable for:

• Completing battery & charger inspections, maintenance & reports
• Inspecting & performing minor repairs on battery cables, connectors & accessories
• Reporting on & recommending follow up for additional repairs
• Conducting pre-delivery inspections & installations of battery monitoring devices
• Installing, inspecting, repairing & testing watering systems
• Preparing batteries for transportation

Qualifications:

All our Field Service Technicians receive full battery training, but a strong foundation and background in the following will set you up for success:

• Mechanical / electrical aptitude
• Previous experience in a technical or customer service-related role
• Strong communication skills with the ability to provide clear explanations
• Good problem solving / troubleshooting skills
• Solid customer service focus and experience creating a positive customer experience
• Ability to identify opportunities to advise / support the customer, upsell and cross-sell would be beneficial

Other Considerations…

• Valid Class 5 driver’s license required with a clean driving record.
• Must be willing and able to frequently lift and/or move vehicle/industrial batteries
• Background checks including criminal checks, driver’s abstract and employment references will be requested

Salary Range: $22 - $23/hr CDN plus commission and company vehicle. Salary to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.