Implementation Manager

Designated office:

Eastlink

6080 Young Street

Halifax, NS

This position is a 100% in-office position.

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia.  We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most.  Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications, and exclusive locally produced programming on Eastlink Community TV.

We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

Product Management is a pivotal department of our business who create product strategies aimed at solving customer challenges and developing products for customers that create amazing customer experience. Our goal is to build products and services that customers love while creating a unique competitive advantage. The Implementation Manager plays a vital role in bringing our products and services to customers, coordinating closely with internal teams for delivering the approved projects on time. Implementation Manager is concentrating on turning ideas into operational reality. Implementation Manager is accountable for planning, execution, successful implementation, and post-launch measurements. Implementation Manager assists Product Managers where required.

Responsibilities:

• Responsible for planning, execution, and successful implementation of new product, services, special offers and generating a buzz around the product through engagement.
• Build strong relationships and work closely with product managers, engineering, IT, sales, marketing, and customer experience to ensure cross-functional collaboration. Evaluate ideas, motivate teams to meet deadlines, and ensure all-around alignment in the go-to-market process.
• Define and set up measurement milestones, metrics, and key performance indicators (KPIs) for launch initiatives and activities. Produce post-launch reports.
• Respond to and resolve escalated customer issue during or after implementations.

Requirements: 

• Post secondary education in Business, project management, or a closely related field
• 3 years of experience in Product Management, Product Development or Marketing
• Highly collaborative team player with the skill sets required to influence, gain buy-in and evoke action in a cross functional team environment
• Highly motivated to continuously improve products/processes and able to think out of box
• Strong analytical skills, data-driven thinking, interpersonal and communication skills
• A keen business sense resulting from strong business and financial acumen with an entrepreneurial spirit
• Ability to synthesize complex data into a relevant, succinct and well-rounded business strategy to influence customer acquisition and retention decisions
• Knowledge in the areas of strategic review & planning, product management/ development, customer base management, consumer/market research, competitive analysis, sales and financial planning
• Proactive, detail oriented, positive and curious individual who has a passionate dedication to their craft
• Comfortable with ambiguity, shifting priorities and balancing multiple priorities/needs
• Ability to work under pressure and deliver high quality work in an highly competitive and fast-paced environment

• Strong price plan/package modelling skills with experience building complex subscriber and/or financial models

Why Choose Eastlink?
Eastlink operates in a culture of continuous improvement through listening, learning, and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.  

Get your careers started with us and stay with us, your journey begins here!