Service Team Leader

Position Summary
The Service Team Leader is responsible for Hygiene duties which include, but are not limited to driving to client sites and provide delivery and collection service of ladies’ sanitary disposal units, clean and detail the washroom fixtures (sinks, toilets, urinals, etc.), delivery of washroom products such as soap dispensers, air care and more. The incumbent will act as a resource of best practices for coworkers and ensure the efficient operation of the facility.

Duties and Responsibilities
Under the supervision of the Service Manager, the duties and responsibilities of the Service Team Leader include, but are not limited to, the following:

• Assist in training, coaching and development of 10+ Hygiene Technicians
• Provides formal feedback on an ongoing basis and in the annual performance evaluation process to identify and develop talent;
• Provides support to Service Managers through inspections and audits of completed service sites
• Provides in-field and office support to Service Managers for service call emergencies and missed service appointments
• Conduct regular performance appraisals for respective Service department staff.
• Participates in the development of area strategic plans, goals, and objectives ensuring alignment with those of the region, division, and company;
• Provides leadership, support and guidance for the Service Managers;
• Attend additional training to acquire more knowledge of procedures and applications, and other job demands;
• Responsible for recruitment, hiring, terminations and performance management.
• Responsible for timesheets and payroll of respective team
• Being transparent with the team about challenges, failures, and successes;
• Work independently and also assist other technicians while in the field;
• Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints;
• Observe and follow all company Health and Safety rules and policies;
• Administrative duties as assigned;
• Learn and understand new products and services;
• Assisting in recovery efforts (A/R collection);
• Follow company guidelines and ensure effective use of Salesforce on mobile devices;
• Other duties as assigned.

Requirements

• High School Diploma required.
• At least 3 years of leadership experience, demonstrating the ability to guide, mentor, and motivate a team towards achieving goals.
• Must have a valid driving license
• Proven track record of organizational skills and attention to detail;
• Able to collaborate and communicate with various departments;
• Able to work in a team environment, self-starter; and
• Able to work independently.
• Must be proficient in Microsoft Office Suite, Excel ,Word  and Outlook.
• Strong aptitude for learning new software and systems, with the ability to quickly adapt to tools such as Salesforce, NetSuite, and other business applications.
• Previous experience with Salesforce or NetSuite is a plus, but not required.

Working Conditions

• Ability to lift up to twenty five (25) to thirty (30) lbs.;
• Work normal business hours but may be required to do some work in the evenings or outside normal working hours; and
• Required to meet a number of deadlines which may cause stress.

What’s in it for you

• Benefits including health, dental, vision, and life insurance
• Continuous learning and development: Get the tools, training, flexibility, and autonomy to build your career, be part of our continuous education program.
• Fun, supportive, and collaborative team
• Excellent career advancement and learning opportunities within a rapidly growing and stable company