Quality and Risk Specialist

Job Description

The Specialist, Quality & Risk will act as a subject matter expert on matters relating to quality and risk and work closely with internal and external stakeholders to help achieve and sustain improvements in the larger quality domain. With a focus on the client and caregiver experience the successful candidate will employ a range of process improvement, facilitation and project management methodologies to improve the delivery of safe and high quality care and services. The successful candidate will perform other responsibilities consistent with the job classification, as required.

We are looking for: a full-time, permanent Quality and Risk Specialist
Salary: Commensurate with experience
Hours of Work: 34 hours/week.  Hybrid work from home environment.
Reports to: Manager, Quality and Performance Improvement

Responsibilities

Quality Improvement

• Utilizing tools such as root cause analysis to assist departments in the identification of gaps and challenges.
• Lead teams in the development, implementation and monitoring of principle-based solutions by employing quality and process improvement methodologies.
• Perform quantitative and qualitative analyses in order to help identify trends and opportunities and monitor ongoing operations and improvements.
• Develop training, education and communication materials as needed.
• Support with launching quality improvement initiatives related to risk, engagement, and satisfaction.

Client and Caregiver Engagement

• Assist with the development, implementation and monitoring of engagement strategies.
• Coordinate and participate in meetings and events and manage the reporting.
• Provide support to the agency’s survey program by monitoring the survey schedule, producing reports and coordinating volunteers as needed.
• Help support the agency’s Client and Family Advisory Council (CFAC) membership as needed.

Risk Management

• Lead the monitoring and theming of risk and safety events and client complaints.
• Support related internal and external risk and safety event and client complaint reporting.
• Support the management and ongoing refresh of policies and procedures.
• Assist with privacy, risk and other agency required audits, as needed.

Other Duties

• Performing cross-functional tasks and/or other project-related duties as required.

Risk, Health and Safety Management

• Identifying and reporting health and safety incidents and concerns in a timely manner to the appropriate supervisors and/or funders, documenting incidents in EasyCare and escalating appropriately to the designated supervisors as outlined in the Client Safety Reporting policy (C.01.38).
• Participating in health and safety processes and procedures
• Participating in maintaining a safe workplace environment by cultivating a positive safety culture and encouraging best practices to promote both staff and client safety and well-being
• Participating in all health and safety training initiatives on a regular basis
• Taking proactive action against client incidents within your scope of practice
• Being actively involved in the improvement of the reporting system to prevent future reoccurrences
• Developing a plan to identify, manage and/or minimize client safety risks or situations in adherence with risk management operations policies
• Facilitating the planning discussion in the preparation stage prior to disclosure, with the goal of enabling a supportive and effective conversation.
• Promoting a culture of safety by being responsible for encouraging blame-free reporting.
• Investigating adverse events by performing a root cause analysis and gathering all relevant information as it pertains to the event.

Qualifications

• Completion of post-secondary education in health sciences, health informatics, science or other related discipline preferred.
• Two or more years of relevant work experience.
• Experience in a health care environment, or an equivalent combination of education and experience.
• Experience in quality and process improvement methodologies such as Lean and the Model for Improvement.
• Demonstrated facilitation skills.
• Excellent oral and written communication skills.
• Strong interpersonal skills, with the ability to collaborate and build strong relationships with a wide variety of stakeholders.
• Organized and able to handle multiple projects and priorities in a professional and timely manner with priority setting and workload management skills.
• Strong analytical, problem-solving, decision-making, critical thinking and implementation skills.
• Demonstrated ability to introduce and manage change, new concepts, best practices and skills development.
• Proficiency with Excel, Word, PowerPoint and Access applications.
• Ability to work independently and take initiative.