Operations Manager – Operations Excellence (EMEA), Netherlands

Operations Manager – Operations Excellence (EMEA), Netherlands

Region: Netherlands – close to the border of Germany

Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.

Why Join Us?

At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world’s leading restaurant brands, we’ve always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It’s centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role:

The Operations Manager – Operations Excellence EMEA will provide Operations Strategy & Leadership for our Subway Market Operations territories throughout EMEA to ensure that SMO Field Teams have the necessary tools, systems, reporting and FZE support to be able to execute the business strategy consistently to deliver performance improvement.

If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast paced and agile working environment.

Responsibilities include but are not limited to:

• Restaurant Excellence - Enable Execution: For Subway Markets (and other territories as may be deemed appropriate from time-to-time), be the primary operations conduit to key SMO stakeholders (DFPs / HFPs) to ensure that the field team have the necessary tools, systems, reporting & support from the wider business, to effectively execute the brand strategy in market and ensure a continuous improvement loop to allow EMEA Ops Strategy to refine and improve the support for the field. Through transformational tools & data driven decisions as well as through visible and accountable leadership in market with our Franchisees, create a culture of performance improvement and profit management to ensure real traction with all business initiatives.
• Equipment Standards, Innovation & Commercialization: Owner of the Equipment brand standard for the region as well as testing and approval processes for all EMEA territories. Work with Operational Innovation colleagues to support delivery of new product and operational processes. Relentlessly drive efficiencies and commercial improvements to maximize store profitability, simplify operations and drive productivity through the lens of a "high volume mentality" mindset.
• Restaurant Excellence - GTM Strategy: In collaboration with other regional Restaurant Excellence SMEs, be responsible for setting the brand standard & expectation of above restaurant operations (Field Support) and developing the overarching strategy, tools & systems to support effective field team deployment (WOWs), for SMO leadership to deploy in execution of the brand strategy to drive performance.
• Restaurant Excellence - Primary Internal Operations Customer: For the Subway markets (and other territories as may be deemed appropriate from time-to-time) be the primary internal Operations customer for the wider Operations team (e.g., Ops Tech and L&D) as well as all cross-functional interfaces and projects (e.g., Marketing, Development). Ensure a clear RACI is defined and supported to ensure that SMO (Field Operations) are enabled and empowered to focus squarely on operational execution & driving performance of the business through FZEs. Foster an environment of collaboration and inclusivity across functions to support EMEA standardization as well as an efficient & effective approach to Franchise Support to drive consistently strong performance for the brand.
• Commercial Success - Profitable Restaurant Operating Model: In collaboration with other regional Restaurant Excellence SMEs, be responsible for ultimately owning the in-restaurant operating model for FZEs, to ensure an efficient and effective model is developed & maintained to support FZE profitability whilst always supporting the brand strategy and direction.
• FZE Support Services: Working with our Franchise Services Coordinators & Operations Specialists, ensure a consistent level of support and accountability is provided to our Franchisees. Continuously work to refine the support process and responsibilities to drive efficiencies.
• Restaurant Excellence - Field Training Support: For Subway markets and other territories as may be deemed appropriate from time-to-time), working with EMEA L&D leadership & SMO 5% Version: 1 Page 3 of 4 leadership, ensure that Field training needs are being executed to Brand Standard and are being effectively always prioritized in pursuit of the overarching business strategy.

Skills and Abilities Required:

• Bachelor's Degree and 5 to 8+ years of experience in Operations in QSR, food retail sector with strong business and team management acumen.
• Strong interpersonal and written communication skills, building business cases and articulating them for leadership and other internal/external stakeholders.
• Self-motivated team player that brings excitement and enthusiasm to work each day and has strong cross functional experience.
• Balances strategic acumen whilst being willing to roll-up sleeves to support the work.
• QSR/Restaurant/Retail experience a plus, but not required.
• Experience working in a Franchise model a plus

What do we Offer?

• Insurance Plans (Medical/Life)
• Pension
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Employee Resource Groups
• Volunteering time
• And Many More…..