Service Dispatcher/Coordinator - Temp to Perm

Responsibilities

• Work safely following company policies and guidelines
• Dispatch a group of technicians using company software and web based programs as needed
• Enter work orders on a daily basis
• Receive packing slips and ensure correct information has been provided.
• Technician support for purchase orders, job information etc.
• Receive start up reports from field, attach to TRAX request, save copy on network, and forward to manufacturer.
• Provide support to technicians for required materials follow up, address information, alternate site contacts, contractor info, review of previous visit findings, etc….
• Perform daily download activity, including attaching work orders to original requests.
• Order warranty parts as needed. Follow up on part orders placed by field and technicians.
• Run payroll reports for assigned technicians, audit for accuracy and submit to payroll administrator
• Review Service reports and follow up with technicians and customer providing paperwork or work orders as needed
• Other duties as assigned

Qualifications

• High level of commitment to customer service
• Dispatcher experienced preferred but not required
• Strong Computer skills
• Excellent problem solving skills, interpersonal and communication skills
• Requires a self-motivated team player capable of managing multiple priorities
• Ability to work both individually and in a team environment
• Be a self-starter with a focus to contribute and succeed