Senior Business Analyst, Pension Administration

THE ROLE 

As a Senior Business Analyst, you will bring a wealth of Pension Services knowledge and experience with you, combined with BA skills to communicate needs to vendors, technical audiences, training and support teams. 

The role will require you work closely with our Pension Services team to determine requirements for prioritized initiatives, perform various analysis  work to help determine solutions, and help validate those solutions. This role will be responsible for collecting, analyzing and presenting different analysis materials for priorities identified by your business partner. This involves collaborating closely with multiple constituents across the organization  and  vendors. 

Reporting to Senior Director, Pension Services Delivery, you will have the opportunity to contribute to the improvement of business analysis practices and development of cloud-based systems, tools, policies, and processes.

This is a fantastic opportunity for an experienced, driven, and motivated business analyst to join a team of high performing professionals and make a significant impact.  

This role is a permanent full-time role, based in downtown Toronto under a hybrid work policy, allowing employees the flexibility to work remotely and in-office (two days per week in-office).

SPECIFIC ACCOUNTABILITIES

• Engage with business partners and vendors to identify requirements for key initiatives, including outcomes, objectives, scope, and functionality.
• Perform and present analysis with appropriate detail and quality (e.g., business and functional requirements, requirements traceability, workflows, data mapping, current/future state, etc.).
• Analyze and prioritize business requirements into various solution options by measuring and communicating the proposed benefits of options.
• Create documentation (e.g., employer kits, internal procedure manuals, standard operating procedures and process documentation).
• Analyze existing processes and challenges in order to contribute to the improvement of current practices and processes by implementing recommendations in consultation with business partners.
• Ability to understand legislative and regulatory requirements and turn them into system requirements and changes to pension services operating processes
• Participate in testing activities as required (define approach, write test cases, execute test cases, reporting activities).
• Assist with leading BA standards and practices and drive BA selection and planning activities, coaching and mentoring junior BAs.

QUALIFICATIONS & EXPERIENCE 

• Previous experience with pension plan administration systems and member services is a must.
• 8-10 years of work experience in a business analysis and/or pension services role.
• Proven business analysis skills in stakeholder management, facilitating requirement workshops, use case creation, and requirements documentation management.
• Proficient in test scenario design, test case writing, and test management documentation.
• Adept at process analysis, design, improvement and process flow documentation.
• Proficiency in MS Office, analytical software, data analysis and visualization reporting techniques (PowerBI, Domo).

Nice-to-Have:

• Passion for business analysis as a craft & demonstrated continuous learning in the field.
• Previous experience in a Business Analysis lead role.
• Certified Business Analysis Professional, CFA, process improvement methodology accreditation.
• Previous experience working on agile teams (i.e., Scrum/Kanban).
• Experience with tools such as Jira and Confluence.

ATTRIBUTES 

• Ability to lead within ambiguity and organize work individually and within teams, including vendors
• Strong analytical problem-solving skills (ability to structure problems and hypotheses).
• Curious mind who deep dives with questions to understand context & root cause (why, what, who).
• Digital-first mindset who can envision a 3-5 year user experience through current implementations.
• Excellent communication skills, ability to communicate effectively at all levels within the organization and with external partners and stakeholders.
• Ability to prioritize and manage multiple tasks in a time sensitive manner while maintaining quality of work.
• Ability to work well under pressure and remain calm during high volume periods.
• High degree of self-motivation and professionalism.
• Excellent relationship building and conflict resolution skills.
• Remains alert to new techniques for insights, analytics, and data visualization, and devises new ways of applying them.

PERSONALITY TRAITS

• Self-driven
• Active listener
• Humility
• Strong work ethic
• Passion for learning
• Empathetic
• Collaborative
• Authentic
• Personable
• Confident

LIFE AT UPP

Do work that matters.We are duty-bound to serve our members’ interests, and it’s a responsibility we don’t take lightly. That’s why we’ve ingrained sustainability in our work from day one—to ensure our members have a resilient future to retire into, both today and for generations to come.

Stronger together. Collaboration is how UPP was born, and it’s how we work with each other and our partners day in, day out. No one at UPP is just a number (even if they are excellent at math) and every win is a shared win.

Grow every day. You’ll have the opportunity to work on unique, once-in-a-career projects that maximize your skill set and probably teach you some new ones—at any stage in your career.

Prioritize wellness. At UPP, wellness takes many forms. Ultimately, it’s about ensuring our people are cared for in the ways that matter to them. Check out some highlights of our inclusive employee-focused benefits program including:

• Defined benefit pension plan
• Flexible hybrid work model
• Work from abroad up to eight weeks/year
• Comprehensive group benefits including medical, dental, vision etc.
• Extended paramedical and mental health service coverage
• Health care and lifestyle spending accounts
• Fertility treatments, paid parental leave, and gender affirmation coverage
• Education Assistance program

UPP enthusiastically welcomes applications from all qualified applicants and especially invites people with lived experience as an Indigenous person, a person with a disability or as a member of another Human Rights Code protected group that faces barriers to employment to apply. Our goal is to create a barrier-free experience for every candidate throughout the recruitment process, so if you require accommodation at any point during the process, please let us know so that we can make the appropriate arrangements.  It would be our honor to work with you to adapt our processes to ensure that you can meaningfully participate.