Manager, Member Data

THE ROLE

This is an exciting opportunity for an exceptional professional to join a team of high performing professionals and make a significant impact.

Reporting to the Director, Pension Operations, the Manager, Member Data will oversee the management and maintenance of member data, ensuring data integrity, accuracy, and security.  This role will play a crucial part in supporting member services, reporting, and compliance initiatives.

The ideal candidate will be adept at managing data systems and driving continuous improvements to data processes that enhance member experience and operational efficiency.

UPP is based in Toronto’s financial district and has a hybrid work model (~2 days / week in office).

SPECIFIC ACCOUNTABILITIES

• Oversee the day-to-day management of member data, ensuring all records are accurate, updated, and compliant with regulatory standards.
• Develop and implement data management strategies and policies to maintain high levels of data integrity and security.
• Lead and manage a team responsible for data entry, validation, and reporting, providing guidance, training, and performance feedback.
• Collaborate with internal teams to support data-related initiatives and resolve data discrepancies.
• Ensure the successful integration of member data into reporting systems and assist with data extraction for analysis and auditing purposes.
• Drive continuous improvement in data management processes and systems, identifying opportunities for automation and enhanced accuracy.
• Monitor and report on key data quality metrics, ensuring compliance with industry and organizational standards.
• Manage relationships with external vendors related to data management systems, ensuring optimal performance and service.
• Ensure data privacy and security policies are adhered to in accordance with legal and regulatory requirements.
• Support Pension Services with development of various processes and tools for workflow improvements

QUALIFICATIONS & EXPERIENCE

The successful candidate will have a solid understanding of defined benefit plans and be accustomed to working in a high energy, hands-on, dynamic organization.

• Bachelor’s degree or an equivalent combination of education and experience, with strong experience in pension administration.
• Certified Employee Benefits Specialist (CEBS) or Pension Plan Administration Certificate (PPAC) an asset
• Minimum of 5 years of progressive experience with defined benefit plan administration required – experience must be hands on across multiple facets of pension operations
• Experience collaborating with client experience teams
• Strong knowledge of the fundamentals of defined benefit plan design
• Demonstrated leadership, training, and mentorship of junior/new team members
• Exceptional client service with strong professional acumen
• Good understanding of member data and intricacies of timeliness and accuracy
• Attention to detail and problem-solving skills
• Strong analytical skills, ability to segment data according to events (retirements, enrollments, etc.)
• Strong Excel skills
• Prior leadership experience is an asset
• PPAC is an asset
• Professional, client-focused approach to colleagues and assignments
• Strong verbal and written communication skills
• Ability to organize, set priorities, work independently and complete multiple projects within established deadlines
• Experience leading teams in a managerial or non-managerial capacity

ATTRIBUTES  

• Strong client service disposition
• Self-motivated, flexible, and adaptable to changing priorities and new challenges
• Logical and detail oriented
• Strong commitment to innovation and continuous improvement
• Pro-active problem solver
• Ownership mindset
• Commitment to excellence
• Excellent judgment and clear and precise communication skills – written, verbal, listening and presentation, including a high degree of diplomacy and confidentiality with the ability to adapt communication style to the audience
  Proven ability to develop and maintain effective working relationships

PERSONALITY TRAITS

• Self-driven
• Humility
• Strong work ethic  
• Willingness to learn
• Empathetic  
• Collaborative
• Authentic  
• Personable  
• Confident

LIFE AT UPP

Do work that matters.We are duty-bound to serve our members’ interests, and it’s a responsibility we don’t take lightly. That’s why we’ve ingrained sustainability in our work from day one—to ensure our members have a resilient future to retire into, both today and for generations to come.

Stronger together. Collaboration is how UPP was born, and it’s how we work with each other and our partners day in, day out. No one at UPP is just a number (even if they are excellent at math) and every win is a shared win.

Grow every day. You’ll have the opportunity to work on unique, once-in-a-career projects that maximize your skill set and probably teach you some new ones—at any stage in your career.

Prioritize wellness. At UPP, wellness takes many forms. Ultimately, it’s about ensuring our people are cared for in the ways that matter to them. Check out some highlights of our inclusive employee-focused benefits program including:

• Defined benefit pension plan
• Flexible hybrid work model
• Work from abroad up to eight weeks/year
• Comprehensive group benefits including medical, dental, vision etc.
• Extended paramedical and mental health service coverage
• Health care and lifestyle spending accounts
• Fertility treatments, paid parental leave, and gender affirmation coverage
• Education Assistance program

UPP enthusiastically welcomes applications from all qualified applicants and especially invites people with lived experience as an Indigenous person, a person with a disability or as a member of another Human Rights Code protected group that faces barriers to employment to apply. Our goal is to create a barrier-free experience for every candidate throughout the recruitment process, so if you require accommodation at any point during the process, please let us know so that we can make the appropriate arrangements.  It would be our honor to work with you to adapt our processes to ensure that you can meaningfully participate.