Small Engine Field Mechanic - Cleaning Industry

Job Summary 

Carry out all equipment repairs and implement efficient preventative maintenance to all machines required by the Corporation to ensure excellent quality and customer satisfaction in a 24/7 on call environment.

Duties and Responsibilities

• Implement in the field dispatched Work Orders assigned daily and Preventative Maintenance schedules monthly within assigned service territory.
• Responsibilities include to be On-Call, including scheduled rotations in weekends to support the departmental objectives.

• Attend service repair calls as scheduled by Dispatch both within assigned service territory and sometimes in other territories as required.
• This work will include but not limited to administering service appointments, uploading supporting documentation, media and/or reports and ensuring active work orders more 72 hours old are completed. 

• Coordinate and plan own route to service accounts.
• Responsible for inventory of equipment parts in assigned vehicle.

• Inventory reconciliations and/or audits as assigned by Warehouse / Logistics Manager.

• Resolve work problems and recommend work measures to improve productivity.
• Train Subcontractors and/or Area Managers on best practices to maintain the equipment in good working condition.
• Ensure that standards for safe working conditions are always observed.
• Prepare reports as required by Manager of Mechanical Services.

Additional Responsibilities

• Perform all daily functions in alignment with company mission, vision, and values
• Work in compliance with Health & Safety policies and legislation, and take every reasonable precaution to protect the health and safety of all employees and business partners.
• Adhere to all company policies, procedures, and labor laws.
• Actively participate in and contribute during meetings, sessions, or company projects.   
• Protect company assets from damage and misuse.
• Perform other related duties as may be required from time to time.

Job Requirements and Expectations

• Be available to address Customer or Subcontractor needs and concerns in a timely manner.
• Be willing to travel frequently within your designated territory or outside the province (as may be required from time to time).
• Ability to deal with a high level of stress and promptly solve problems as they arise.
• Ability to work flexible shifts on a rotational basis.

Skills

• Small Engine Repair technical skills.
• Preferred knowledge of the cleaning industry.
• Ability to use Customer relationship Platforms to complete Administration of Work Orders, managing Schedules etc.
• Effective planning, organizing, and time management skills.
• MS Office (Word, Excel, E-mail) proficiency.
• Excellent verbal and written communication skills.

Education/Experience

• Completion of technical trades certification, or 3-5 years technical experience on small equipment repairs necessary.
• Computer knowledge.
• Valid Drivers’ License preferred based on inhouse technician versus external technician.