Clubhouse Representative

Position Details:

Current Rate of Pay: Min = $26.36/hr, Max = $30.56/hr

Employment type: Seasonal

Duration of employment: 8 months

Hours of work: 40/hrs/week

Work location: Bathurst Glen Golf Course

Division: Conservation Parks & Lands

Business unit: Conservation Parks

Travel: 0%

Remote Work: None

Existing Vacancy: Yes

Seasonal Hire TRCA – 2024

Seasonal job opportunities are plentiful at TRCA. If you are looking for seasonal job openings, we can provide great opportunities and seasonal perks. To apply to this posting, click on the “Apply” icon.

Please submit your resume and cover letter in one file (PDF or Word) prior to midnight on Jan. 13^th 2025

By working at TRCA you will:

• Work outdoors during the spring and summer in beautiful natural areas.
• Gain valuable experience working at a conservation authority.
• Get a free Conservation Ontario annual pass.
• Get access to TRCA’s Reciprocal Program (discounts across various Ontario attractions).

How you will contribute as part of the TRCA team:

The Clubhouse Representative coordinates daily golf clubhouse operations, ensuring customer service protocols are adhered to while addressing escalated customer service inquiries and situations. The Clubhouse Representative supports the supervisor in providing the team with work direction.

Major Responsibilities:

• Perform daily activities in support of daily golf operations.
• Actively and accurately documents daily golf operation activities including but not limited to daily sales and banking, employee and visitor reports, general occurrence reports, rental agreements, event contracts, employee training etc.
• Supports the supervisor with the management of on-site daily and special event operations.
• Proposes recommendations to supervisor for revenue generation opportunities.
• Assists the supervisor with the acquisition of supplies and materials related to tasks.
• Provides guidance and training to team members on a regular basis, working with the supervisor to align workload and tasks.

What will you need to succeed:

Education (degree/diploma/certifications/licenses)

• High school diploma
• Smart Serve Certification
• Food Handler’s Certificate

Experience

• 2+ years of golf operations and event supervision experience in a golf pro shop environment.

Knowledge/Skill/Ability - Competencies

• Ability to communicate effectively with tact and courtesy
• Understanding and application of basic mathematical functions (e.g., adding, subtracting, measuring, money computation)
• Ability to prioritize and take action on the needs of both internal and external customers
• Basic computer proficiency in MS Office suite including online software such as MS teams, WebEx, and SharePoint
• Must be flexible to work all required shifts, including weekends and holidays

TRCA is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive workplace. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and TRCA Policies, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to the TRCA. We welcome applications from all qualified persons.

Personal information you provide through the TRCA recruitment, selection, and onboarding process is collected under the authority of the Conservation Authorities Act, R.S.O. 1990, c. C.27. Collection of this personal information is necessary for the proper administration of this recruitment process for employment and volunteer positions with TRCA. Personal information is protected from disclosure pursuant to the Municipal Freedom of Information and Protection of Privacy Act.  Any questions regarding this collection activity should be directed to the Manager of Records and Information, 101 Exchange Avenue, Vaughan, Ontario, L4K 5R6, (437) 880 2308.