Customer Service Representative - ON (Remote)

Customer Service Representative – Remote – Join our Team

If you’re passionate about travel and love helping others, we want you on board as a Customer Service Representative to support our TTC Tour Brands and grow your career in the travel industry.

Who We Are

We are driven by service through PASSION, PEOPLE & PURPOSE. The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, offering unique and rich local experiences, and are dedicated to making sure travel is easy and enjoyable.

How You’ll Work 

We offer a flexible contact center work environment. We have options available in our exciting offices and virtually with leading technology. 

Our contact center is driven by metrics and KPI’s, used to measure our success and opportunities for improvement. Our leadership teams work closely with our Customer Service Representatives to ensure they are meeting team and individual goals. 

Our people are our heartbeat. Regardless of where you are, we cultivate environments where everyone contributes and everyone flourishes. We look to inspire teamwork, collaboration, and passion for creativity.  

What You’ll Do

• Deliver outstanding service via inbound calls, chats, and emails, exceeding guest expectations.
• Develop in-depth knowledge of our brands and the destinations we serve.
• Resolve customer inquiries efficiently, ensuring top-tier satisfaction.
• Collaborate with teammates and managers to achieve individual and team goals.
• Stay proactive by keeping up with product updates and training.
• Build relationships with repeat guests, travel partners, and colleagues.

Growth Opportunities

• We provide opportunities to grow within the contact center, including onto the sales team, where you will match our vacation product with our guests’ needs.

Competencies

• Customer-focused: You anticipate, recognize, and exceed guest needs.
• Detail-oriented: Accuracy and thoroughness enhance the guest experience.
• Enthusiastic: You bring a positive attitude to every challenge.
• Organized: You manage multiple tasks while maintaining focus.
• Tech-savvy: You embrace learning new systems and tools.
• High performing: You set high standards and hold yourself accountable.
• Adaptable: You thrive in a fast-paced, ever-changing environment.

Other Requirements 

• Availability to work overtime as required. 
• Availability to work any shift during business hours including evenings and weekends.
• TICO/OPC certification preferred; however, candidates without TICO certification will be supported to obtain it. Successful completion of the TICO exam within 60 days of employment is mandatory. 

Perks

Enjoy a $1630 annual travel credit, two weeks to work from anywhere in the world, and two paid workdays each year to volunteer for causes close to your heart, all while supporting our mission to MAKE TRAVEL MATTER®. Plus, you'll also have access to $3,000 annually for courses that fuel your passion.

The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, but we also celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you.

The Travel Corporation is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview.