Senior Advisor, Learning & Development

Position Summary

Reporting to the Senior Manager, Training and Development, the Senior Training Advisor is responsible for service delivery of a variety of training programs in addition to promoting and supporting professionalism throughout the Agency. The Senior Training Advisor is important to the Agency in promoting staff growth and competency and further identifying areas of growth to build an industry leading staff.  

Time Commitment

40 hours per week. Some unusual hours may be required from time to time as the need arises. Schedule may be altered at the discretion of management.

Job Duties and Responsibilities

• Provide expert advice in the areas of training and facilitation
• Support the design and delivery of a variety of training courses and programs
• Collaborate with other departments leaders to assess and determine training needs
• Develop and implement procedures as required
• Facilitate trainings for new hires and existing employees to meet the training objectives
• Assist department staff in executing training procedures and outling expectations
• Assist with training and implementation of health and safety regulations
• Provide solutions to issues (employee conflict, scheduling etc.)
• Facilitate and/or create training courses and programs
• Carry out day to day operations
• Communicate and work with other departments to ensure staff have met training requirements.

Required Competencies and Qualifications

• 4 years of experience in training
• Must have experience working with vulnerable populations
• Satisfactory Criminal Record and Vulnerable Sector Check – dated within the last 6 months. Copy required.
• Ability to develop relationships with a wide variety of services stakeholders.
• Experience working in distress and/or high-stress situations, which may include emergency response.
• Strong customer service orientation would be ideal
• Preferred to have valid instructor certificates in Standard and Emergency First Aid Level C and Non-violent Crisis Intervention
• Resiliency and stress tolerance and the ability to maintain composure, remain calm and focused when dealing with a high volume of volatile and stressful situations.
• The ability to make sound rational decisions based on information provided and employ critical thinking where information may not be clear.
• Resourcefulness and knowledge of community resources and social support systems
• High morals, ethics, and integrity
• Knowledge of community resources available throughout Calgary.
• Energetic and self-directed, with effective time management and organizational skills including the ability to deal with several priorities at the same time
• Strong strategically focused analytical skills, good common sense; and capacity to provide leadership
• Well-developed interpersonal, conflict resolution and negotiating skills
• Strong problem-solving skills and the ability to improve projects, programs, and processes
• Excellent communications skills, both verbal and written
• Proficient in Office365 and Microsoft Office Suite 2016
• Demonstrate essential desktop troubleshooting skills
• Eager to learn new systems and adopt improved best practices
• Must demonstrate initiative and work autonomously
• Must be acceptable of industry risks, including encountering bodily fluids
• A genuine commitment to the mission, vision, values, and work of the agency.