Senior Portfolio Manager

About Symcor

Symcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to solve common challenges in the most effective and efficient way. Our goal is for every employee to feel valued and accepted as part of the team and connected to Symcor and our values, fostering a sense of belonging. Symcor is an equal opportunity employer and is committed to providing an accessible recruitment process.  If you need accommodation for the interview process, just let us know! 
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For more information, visit www.symcor.ca

The Opportunity:

 The Senior Portfolio Manager, EPO will provide leadership and management for all projects/changes within the assigned COR.IQ Portfolio, resource demand management and people management.  The Portfolio complexity is defined as high and will likely have more than one high complexity project assigned or a series of projects that comprise the technology portfolio for assigned clients.

This is a hybrid role with requirements to be on site 3 days a week, providing a balance between remote flexibility and in-person collaboration.

About The Role:

• On an annualized basis, work in conjunction with EPO Management team in delivering investment plan for the organization which aligns with organizational strategic plan and risk appetite. Subsequent to delivery of investment plan, continue working with Client Relations, lines of services and key business stakeholders to continually re-prioritize the same through the fiscal year and beyond for our respective Portfolios (BMO, TD & BNS, RBC & Commercial, Internal & Product).
• Ensure all programs and projects (client facing and internal) across the organization are delivered on time and in budget while maintaining a CSAT score of greater than 4.1/ 5 and an in-year project success rate of >=95%. Track benefits associated with Projects and Programs to ensure benefits identified in business cases for projects in question are tracked and reported.
• On a monthly basis, provide an executive level report to the VP, EPO and Client Relations team (for their Client Reporting Package) on overall health of the investment portfolio along with key programs and projects (Client, Internal and Growth). For projects with risks and issues, highlight actions being taken or recommendations on what needs to be done to address the issues in question.
• Maintain a near real time view of resource plan for our respective Portfolios (BMO-TD-BNS, RBC-Commercial, Internal-Product) highlighting any areas of concerns and managing the variability in demand from month to month leveraging the current view on capacity and allocations.
• In line with Symcor’s core values, lead the monitoring, coaching, development and assignment of employees to provide the optimal resources required to attain the team’s objectives and deliver its mandate.
• Manage budget and spend related to compensation, training, travel, mobile, distortionary spend, for our respective portfolio teams. Ensure deviations from plan are reported with each forecast along with drivers clearly identified.

What You Need to Succeed:

Education:

• University degree or diploma in related field or equivalent work experience
• PMP Designation or equivalent preferred

Experience:

• 7+ years of Project Management experience with demonstrable result
• 10+ years of IT experience in any of the following areas: Development, Support, Testing, Project Management or Maintenance
• Experience in managing Clients and Vendors
• Experience in resource forecasting and management
• Experience leading teams

Skill requirements:

• Demonstrated successful implementation of projects using the principles of the PMBOK/PRINCE2 or equivalent approach to the Project Management
• Solid understanding of the following: Service Now, MS Project, SharePoint repositories, Project Management Methodology (PMM), Systems Development Life Cycle (SDLC), Waterfall and/or Agile development practices
• Demonstrated ability and experience executing Waterfall / Agile / Iterative project methodology and projects in previous roles
• Excellent communication (verbal & written) and presentation skills
• Strategic Planning, Collaboration and Negotiation experience an asset

What’s In It For You
 

At Symcor, we define our success by what we help others achieve. We were created to support our clients and, through our products, services, and solutions, protect and strengthen their brands. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program that includes a competitive compensation package, flexible benefits and time away options, retirement and savings plans and a commitment to your overall health and well-being through our myWell-being program.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Opportunities to do challenging work and progressively take on greater accountabilities for growth.
• We foster an inclusive atmosphere of One Symcor with our philosophy of +1 Unique You®, we harness each employee’s uniqueness, different skills, backgrounds, and perspectives to contribute to mutual success. It is the diversity of our people and the inclusive environment that has been and will always be key to Symcor’s success.

Symcor is an equal opportunity employer and is committed to providing an accessible recruitment process. Upon request, we will provide accommodation for candidates.