Customer Supply Chain Specialist

Position Summary:

Reporting to the Manager, Customer Supply Chain Specialist is responsible for processing and managing customers’ orders, via telephone, and/or e-mail, as well as on-line adjustments to fulfill customers’ shipments. The position is accountable for ensuring customer requests are fulfilled accurately and efficiently and providing an overall positive customer experience.

Key Accountabilities:

• Manage/process order cycle accurately and efficiently;
• Work collaboratively with Operations and Logistics teams to ensure daily orders are filled in full to meet customer requirements and to maintain our fill rates requirements;
• Utilizing the inventory management system to determine order requirements;
• Managing back orders;
• Problem solving with customers to ensure customer satisfaction;
• Up selling existing stock to minimize wastage (short code);
• Sell available surplus product to customer replenishment teams;
• Perform order entry / claims management for a defined group or segment of accounts;
• Develop and maintain business relationship with Customers and Sales while providing excellent Customer Service;
• Provide data to Sales, including, but not limited to, pricing, order status, holds issues, backorders, and delivery information;
• Provide back up and support for others in the department for vacation relief, etc.

Requirements:

• 2-3 years’ experience in Customer Service / Sales experience within the Manufacturing industry;
• Experience with any ERP or CSB is an asset;
• Outstanding communication skills: verbal, written and listening;
• Effective data collection and analytical skills;
• Proven ability to achieve challenging goals and objectives;
• Must be pro-active, able to take the initiative and operate independently;
• Able to prioritize multiple tasks to make effective use of time;
• Must be able to develop team spirit in associates;
• Excellent computer skills including Microsoft Office.

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