Bilingual Collections & Recovery Specialist

SCI Lease Corp is an independent, Canadian-based national automotive leasing company. Through our Premier Leasing Program, automotive manufacturers can offer lease options for new vehicles through their Dealer network. SCI Lease Corp is currently engaged in the leasing of Alfa Romeo, Chrysler, Dodge, Jeep, Ram, Maserati Vinfast, and Lucid vehicles.

WHAT YOU’LL LOVE ABOUT US:

• Competitive salary
• Comprehensive employee benefits
• An environment that fosters teamwork & entrepreneurial spirit
• Convenient location
• A great work-life balance
• Opportunities to work from home
• Generous vacation time

JOB DESCRIPTION

This candidate will report directly to the Collections & Recovery Manager. Core functions consist of proactively collecting account arrears/deficiencies and seeking positive resolution of account default(s) at various potential stages of our lease program to ensure the customer’s account is brought to good standing. Additionally, when applicable and if required, this individual will refer accounts for potential vehicle repossession and termination

RESPONSIBILITIES

• Monitor and track accounts in arrears due to non-payment (NSF, bank account closed)
• Manage phone, emails and case queues required to collect final invoice deficiencies for lease maturity due to excessive wear and tear deficiency
• Acquire resolution with insurance claims deficiencies provide payment plan options and seek a positive resolution
• Communicate with customers and 3^rd parties via emails, letters, and inbound/outbound calls
• Issue demand letters and notices
• Make effective decisions within the established guidelines and policies
• Establish and maintain existing relationships with clients and lessees via various forms of communication, such as email, telephone, and mail
• When applicable, escalate the account for vehicle repossession and/or termination
• Work with various bailiff service providers and liaise with the lease maturity department during the repossession of assets
• Monitor files sent to 3^rd party collection agencies
• Ensure all collections related fees are invoiced and issued accurately
• Assist dealerships and executors of an estate and/or lawyer(s) with the process of acquiring resolution with regards to our asset and the late lessee
• Communicate directly with licensed insolvent trustees for consumer proposals and bankruptcies and complete related proof of claims
• Provide superior customer service, using a one-call resolution approach
• Other duties as assigned

BEHAVIOURAL

• Eager to learn new things
• Network and leverage various resources to complete required tasks
• Ambitious, proactive, and self-driven
• Excellent planning, organizational and problem-solving skills, efficient time management skills
• Solid team player who can also work independently
• Team player who can build effective business relationships with all stakeholders through knowledge of management principles and communication skills and practices
  
  

QUALIFICATIONS

SKILLS REQUIRED 

• Bilingual: excellent oral and written communication skills in French and English
• Customer service oriented
• Excellent oral and written communication skills, presentation skills, and analytical skills with attention to detail
• Ability to establish rapport and build relationships while delivering superior customer service
• Ability to prioritize
• Thorough understanding of the legal processes in each province
• Clear understanding of the processes and implications of repossession
• Ability to think outside the box in order to complete required tasks
• Excellent communication, interpersonal, and critical thinking skills
• Ability to work effectively both independently and as part of a dynamic team
• Strong time management, multi-tasking, and organizational skills
• Aptitude for simple mathematical calculations
• Able to work under pressure within tight deadlines
• Solid computer skills, proficient in Microsoft Word, Excel, PDF Writer

EXPERIENCE 

• 2+ years of collections experience
• Previous Leasing/Automotive experience is considered an asset
• Skip tracing experience an asset
• Experience in the Automotive Leasing industry an asset
• Experience in Salesforce an asset
• Experience in Accounting/Finance related to analyzing and interpreting financial data (customer invoices & vendor invoices)

EDUCATION

• Post-secondary diploma or degree preferred, or 3-5 years’ work experience in financial services or automotive industry

REPORTING TO: Manager, Collections & Recovery