March 31 - September 26, 2025
Monday to Friday 7:30 a.m. - 4:00 p.m.

Position Summary

As the first point of contact, this role is responsible for representing the County in a professional and caring manner. This position provides a variety of support to the department to include: customer service, data entry and clerical assistance, and various office duties as requested by Supervisor and/or Manager. As this position is the first point of contact, the ability to manage the nature of the clients and facilitate the handling of them is of the utmost importance.

Core Accountabilities

• Lead by example, by providing superior customer service as well as following and promoting industry best practices and County values and objectives.
• Act in a professional and responsible manner to protect the integrity of employees and the business of the County.
• Receive faxes and distribute appropriately.
• Prioritize daily tasks, assignments and projects to ensure deadlines and assignments are met.
• Display a professional and ethical responsibility to protect privacy, use information appropriately, and maintain the confidentiality and security of all information related to employees, business and residents of Rocky View County.
• Adhere to Health and Safety Legislation and Rocky View safe work policies and procedures at all times, ensuring the protection and safety of self, co-workers, the public and environment.
• Perform other duties and special projects as assigned.

Position Requirements

• Possess a pleasant personality with an ability to maintain harmonious relations with employees and external customers.
• Demonstrate time management, organizational and decision making ability.
• Show initiative to assist customers to meet their needs.
• Knowledge of municipal government would be an asset.
• Develop a working knowledge of departmental functions.
• Have good written composition, grammar, spelling, and clarity.
• Possess an ability to follow broad guidelines.
• Possess an ability to maintain confidentiality regarding matters that affect the department and the Municipality as a whole.
• Completion of an applicable post secondary training with emphasis on customer service.
• Demonstrate knowledge and experience of basic computer functions (including MS Office Suite).

• Provide administrative support to the Cemetery Team.
• Data entry to include uploading digital records in Stone Orchard database, updating spreadsheets and various record keeping of a confidential nature.