Sales and Patient Services Specialist

Welcome to Rejuvenation! 

Rejuvenation Medical Group is Western Canada’s fastest-growing family of dermatology and multi-disciplinary medical offices. From modest beginnings dating back to 1984, Rejuvenation is a pioneer in delivering exceptional care to communities in Alberta, British Columbia and Ontario. We specialize in skin health, dermatologic concerns, and an array of cosmetic and aesthetic services for all skin types. At Rejuvenation, the possibilities are endless.

Rejuvenation proudly offers career advancement opportunities through ongoing advanced laser, surgical, cosmetic and leadership training to help our STARS soar. For those looking to take their career to new heights, our organization is perfect for you. Rejuvenation is consistently growing into new markets and promoting talent from within; we love to see our STARS succeed!

Our diagnosis for you is an amazing and fulfilling career! Symptoms may include…

· Industry perks

· Star pricing on cutting-edge treatments and products

· Close-knit teams

· Fun and inclusive monthly challenges with incredible prizes

· Continuing education opportunities

· Flexibility and a healthy work-life balance

· Supportive management team

· Opportunity for internal growth

· Comprehensive health benefits

· And so much more!

What are you waiting for? Are you ready to become a STAR? Apply today!

Role Overview

The Sales & Patient Services Specialist serves as the first point of contact for prospective and existing patients, providing exceptional service and driving the booking of consultations and treatments across the Rejuvenation group of clinics. This role combines customer service, sales, and administrative support, working closely with the Team Lead to optimize lead handling and enhance patient satisfaction.

Role Objectives

Customer Service Excellence

• Respond promptly to inbound calls, emails, text messages, and website inquiries with professionalism and empathy.
• Provide accurate and detailed information about services, pricing, and procedures offered by the clinics.
• Proactively address patient inquiries and concerns, redirecting escalations to the Manager when necessary.
• Foster positive relationships with patients to enhance loyalty and satisfaction.

Lead Management and Sales Support

• Convert inquiries into consultations through effective communication and follow-up.
• Utilize scripts, templates, and protocols to ensure consistent and high-quality interactions.
• Track patient interactions, follow-ups, and appointments using CRM systems.
• Collaborate with the marketing team to implement newsletters, promotions, and reactivation campaigns targeting leads.

Administrative Support

• Accurately input and update patient information in CRM systems, ensuring data integrity.
• Schedule consultations and treatments, coordinating with clinic staff to manage calendars efficiently.
• Follow up on outstanding quotes, ensuring patients receive timely and detailed responses.
• Generate and maintain reports on lead status, appointments, and conversion rates.

Daily Stand-Up Meetings

• Attend and actively participate in daily stand-up meetings designed to:
  • Review CRM updates and ensure accurate lead management.
  • Monitor the status of leads and prioritize follow-up actions.
  • Assess work progress and address any challenges faced by the team.
  • Confirm compliance with CRM protocols and organizational workflows.
  • Share insights, ideas, and updates to improve team efficiency and patient engagement.

Patient Experience and Engagement

• Act as a liaison between patients and the clinics, ensuring smooth transitions from inquiry to consultation and post-treatment follow-up.
• Maintain a high level of professionalism and empathy in all interactions, tailoring communication to individual patient needs.
• Monitor patient satisfaction and recommend improvements to enhance the overall experience.

Training and Compliance

• Attend regular training sessions to stay informed about services, policies, and system updates.
• Adhere to compliance regulations (e.g., PIPA, PHIPA) and clinic policies.
• Provide feedback to improve workflows and enhance team efficiency.

Role Qualifications

• Previous experience in reception, customer service, sales, or a call center environment.
• Familiarity with CRM platforms and call center systems is preferred.
• Knowledge of healthcare, aesthetics, or hair restoration industries is an asset.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite and related tools.

Employee Equity and Accessibility Statement

Rejuvenation Medical Group invites applications from all qualified individuals. Rejuvenation is committed to employment equity and diversity in the workplace and welcomes applications from: women, visible minorities, Indigenous Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.

Rejuvenation Medical Group provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at HR@Laserclinics.com

If you possess the experience we are looking for, please submit your resume and cover letter via email to HR@laserclinics.com Please note that only those selected for an interview will be contacted. We thank you in advance for considering Rejuvenation Medical Group as your potential future employer!