Medical Office Assistant

Welcome to Rejuvenation!

Rejuvenation Medical Group is Western Canada’s fastest-growing family of dermatology and multi-disciplinary medical offices. From modest beginnings dating back to 1984, Rejuvenation is a pioneer in delivering exceptional care to communities in Alberta, British Columbia, and Ontario. We specialize in skin health, dermatologic concerns, and an array of cosmetic and aesthetic services for all skin types. At Rejuvenation, the possibilities are endless. 

Rejuvenation proudly offers career advancement opportunities through ongoing advanced laser, surgical, cosmetic and leadership training to help our STARS soar. For those looking to take their career to new heights, our organization is perfect for you. Rejuvenation is consistently growing into new markets and promoting talent from within; we love to see our STARS succeed! 

Our diagnosis for you is an amazing and fulfilling career! Symptoms may include…

• Industry perks
• Star pricing on cutting-edge treatments and products
• Close-knit teams
• Fun and inclusive monthly challenges with incredible prizes
• Continuing education opportunities
• Flexibility and a healthy work-life balance
• Supportive management team
• Opportunity for internal growth
• Comprehensive health benefits
• And so much more!

What are you waiting for? Are you ready to become a STAR? Apply today! 

Role Overview

The primary function of the Medical Office Assistant is to provide an exceptional client experience and has practical experience utilizing these skills in the dermatology, aesthetics, or medical field. This role is also accountable for ensuring all guests receive the “U” experience while visiting a Rejuvenation facility, verifying patient demographic information, taking payments, and maintaining cleanliness throughout the facility.

Role Objectives 

• Greet clients upon arrival and provide the Rejuvenation experience through excellent customer service
• Go above and beyond to meet client expectations
• Support doctors and other health care professionals by performing necessary administrative tasks and minor medical duties as requested
• May be asked to assist the medical team with additional tasks such as rooming patients, taking histories, and assisting with procedures in a limited capacity.
• Perform duties associated with UV Phototherapy, including rooming patients, charting visits, reviewing safety protocols and entering billing codes
• Perform appointment bookings, reminder, and follow-up calls.
• Answer online customer inquiries through Textline software
• Manage client referrals and patient information database
• Accept client payments in a professional and confidential manner
• Ensure reception area is tidy and presentable, stocked with all necessary stationery and material
• Participate in monthly product training and customer service training as needed
• Educate customers on products and services provided by the clinic
• Perform other duties as requested by management and supervisory team

Role Qualifications 

• MOA certification from an accredited institution or higher preferred
• 1+ years of proven clerical or customer service work experience
• Proficient in Microsoft Office Suite programs
• Excellent communication skills, both written and verbal
• Positive attitude and willingness to learn new skills
• Ability to work as a team and independently
• Flexible availability, willingness to work weekends and evenings
• Possesses excellent time-management skills

Employee Equity and Accessibility Statement