Maple Ridge ICM - Team Lead (Mon-Fri Days)

RainCity Housing operates on the stolen, unceded, ancestral, traditional homelands of the Xʷməθkwəy̓əm, Sḵwx̱wú7mesh, and səl̓ílwətaʔɬ Nations in so-called Vancouver, the q̓íc̓əy̓, qʼʷa:n̓ƛʼən̓, kʷikʷəƛ̓əm, qiqéyt, SEMYOME, Stó꞉lō, and sc̓əwaθən məsteyəxʷ Nations in so-called Lower Mainland, and the shíshálh in so-called Sunshine Coast.

About Us – A home for every person
RainCity Housing is an organization that makes a difference in people’s lives. Our mission is to advance social equity by building upon the strengths of our community and of each individual. With a goal of providing a home for everyone, RainCity’s programs sustain relationships, strengthen communities, and make change for people experiencing homelessness, mental health, trauma, and substance use issues.

RainCity Housing has been developing emerging and promising practices for over 40 years in social services and healthcare, providing Housing First, harm reduction and supports for community members who access our services. To learn more, check out our innovations page. You can visit our Indeed page and click on the “Follow” button to be notified of new job openings: ca.indeed.com/cmp/Raincity-Housing-and-Support-Society/about. 

You can also follow us on LinkedIn, Twitter, Instagram, and Facebook.

Benefits: 

• 5 days of paid leave for Indigenous Employees for Ceremonial, Cultural, and Spiritual events per year 
• 8 weeks of paid leave for gender affirming care for medical procedures for transgender and gender diverse employees, cumulative total 
• Employee and Family Assistance Program available to ALL employees, including 24-hour helpline, Personal counselling, Life Coaching, Financial Coaching, Legal Referral and Advisory Services, and Health Coaching: https://www.fseap.ca/
• Municipal Pension Plan with guaranteed lifetime monthly pension when you retire: https://mpp.pensionsbc.ca/
  
• Employer-paid benefits for regular Part-time and Full-time employees:
• Core Gender Affirmation services
• $1,000/year coverage for Massage
• $500 per paramedical service Physiotherapy, Naturopath, Acupuncture, Chiropract, and more
• Vision Care, Dental Care, Prescription Drugs, Group Life Benefit (1 x annual salary,) Long Term Disability, and Unlimited Out-of-Province and Out-of-Country Emergencies.

Position Summary
The Housing First ICM Team Leader oversees the daily operations and development of clinical operations, leading an inclusive, collaborative, learning-oriented transdisciplinary team that is collectively committed to the program model, values and the best possible service for the client. Reporting to the Director, Clinical Services (DCS), the ICM Team Leader develops, implements, monitors, and evaluates the clinical program, in alignment with RainCity principles, policies and practices. Working with DCS, they participate in the hiring, dismissal, discipline, development, and performance evaluation of ICM staff.

The Housing First ICM Team Leader plays a lead role in the program implementation informed by RainCity principles, policies and organization-wide procedures, as well as the program framework; and is responsible for continuous improvement.

The ICM Team Leader promotes the interests of the client population and the program in the community and ensures the program is appropriately integrated with other systems of care. In addition to their operational role, the ICM Team Leader also provides direct counseling services to clients.

The Housing First ICM Team Leader is part of the RainCity excluded management team and works closely with ICM staff, Program Managers, Building/Facility Operations, designated Human Resources Business Partners and Administrative staff.

COMPETITION#: job2024.426
APPLY BY: Midnight, December 16, 2024
POSITION TITLE: Team Lead
PROGRAM: Maple Ridge ICM
POSITION TYPE: Full-time, 1.0 FTE, 80 Weekly Hours
EMPLOYEE GROUP: Excluded
SALARY: $86,985.60 annually ($41.82 hourly) 
TERM: Permanent
START DATE: December 27, 2024
SCHEDULE: General hours are Monday – Friday, 8:30am – 4:30pm. Requirement to participate in after hours on call rotation. Schedule must be flexible to meet the needs of the program.

Program Summary
Maple Ridge Intensive Case Management (ICM) plays a vital role in the continuum of services and supports for people with serious mental illness and substance use issues in BC. The ICM Team assists clients by helping them to identify and achieve personalized recovery goals and by assisting in the coordination of support services (e.g. mental health, criminal justice, family, and addictions services).

The ICM team also provides housing opportunities for clients using a ‘housing first’ scattered site approach. Clients are offered immediate access to rent supplements, so they have the opportunity to live in the same kinds of permanent independent apartments that are typically available to people without mental illness, and the rent supplements are provided without requiring participation in psychiatric or substance use treatment. Self-determination and choice are at the centre of all considerations with respect to the provision of housing and support services.

QUALIFICATIONS

• A bachelor’s level degree in healthcare, health services administration or a related field
• Minimum of seven (7) years of experience with programs that deliver direct service to individuals living with mental illness, substance use and physical health issues; two (2) years of this experience should include supervising or managing programs, including experience in budgeting, program planning, policy development, and labour relations
• Active registration with a regulatory college under the Health Professions Act (HPA).
• Current First Aid and CPR certification
• A clear Vulnerable Sector Criminal Reference Check (VS CRC)
• Class 5 driver’s license and acceptable driving record and driver factor

Advanced Knowledge In

• Practices for populations with complex needs related to mental health issues, substance abuse, and homelessness
• Mental health diagnoses, medications, treatments, support resources, and strengths-based recovery model
• Related physical health issues (e.g. HIV and Hepatitis C), including diagnoses, treatment, and support resources
• Housing continuum, including market, subsidized and supported systems, as well as program models for special needs populations
• Oppression and marginalization, specifically as related to aboriginal people and people living with mental health and/or substance abuse issues
• B.C. health care and social services system

Skills, Abilities & Knowledge

• Plan and direct a supported housing program
• Understand, interpret, explain and apply municipal, provincial, and federal policy, law, regulation and court decisions governing RainCity Housing’s community housing program
• Present proposals and recommendations clearly, logically and persuasively
• Prepare clear, concise and comprehensive correspondence, reports, studies and other written materials
• Consult effectively with managers to develop solutions to complex organizational and people management issues
• Exercise sound, expert independent judgment within policy guidelines
• Exercise tact and diplomacy in dealing with sensitive, complex and confidential personnel issues and employee situations
•  Influence work group processes to build commitment to program principles and goals and ensure a cohesive and collaborative staff team
• Translate theory and principles into workplace systems that ensure daily practice is aligned with theory/principles
• Knowledge of the strengths-based recovery model for people with a mental illness.
• Knowledge of the bio-psychosocial addictions model, including the transtheoretical model of change, harm reduction, motivational interviewing and relapse prevention and intervention strategies
• Detailed knowledge mental health diagnoses, medications, treatment and support resources
• An understanding of best practices associated with supporting sex workers and harm reduction practices
• Knowledge of Indigenous community and health resources
• Basic sound knowledge of relevant physical health issues (e.g. HIV and Hepatitis C), including diagnoses, treatment and support resources
• Create and construct effective relationships with the neighbourhood to ensure the project is maximally integrated into the community
• Knowledge of the housing continuum, including market, subsidized and supported housing systems, including different program models
• Demonstrates understanding of oppression and marginalization, specifically as related to women (trans and cis), sex workers, and Indigenous people and people living with a mental health and/or substance use issues

Please submit both a cover letter and resume to apply, describing your suitability for this position. We thank all applicants in advance for their interest. As part of the application process, you may be asked a short set of questions to provide further information about your experience and availability. Please note, only applicants selected for an interview will be contacted.

Diversity
RainCity Housing serves a diverse group of people, and we need a staff group that reflects this diversity. People of diverse backgrounds and cultures are encouraged to apply.

As we work towards building a diverse staff team, we are particularly seeking applicants who identify as being Indigenous, Black, People of Colour, applicants with personal lived expertise, and 2SLGBTQ+ identified people.

Inclusion and creating a safer space
We are committed to making our organization a safer place for our staff, with steps taken to create space for learning and unlearning. RainCity’s department of Indigenous Cultural Services was created with the purpose to acknowledge the unique history and service needs of our Indigenous staff and tenants in respect to accessing culturally relevant and culturally sensitive care and support. RainCity’s Black Affinity Group was formed to provide support for Black staff by creating a safe space to support each other, network, debrief, and to heal from the impact of harm endured. Candidates are welcome to self-identifying in their cover letters as Black, First nations, Métis, or Inuit.

All of our employees are expected to develop and exhibit skills to contribute to safety in the workplace, including demonstrating anti-racism knowledge and skills to support racialized communities, including knowledge of Canada’s historical and on-going colonialism and its impact on Indigenous peoples, and commitment to learn and uphold the Truth & Reconciliation Commission’s 94 Calls to Action and BC's Declaration on the Rights of Indigenous Peoples Act. Employees are also expected to demonstrate anti-discrimination knowledge and skills to support equity seeking groups, including the 2SLGBTQA+ community, people who use drugs and alcohol, people living with mental health issues and sex workers.

Inclusivity and support for people with differing abilities
In our efforts to provide a barrier-free workplace, we invite you to let us know of any adjustments or accommodations that might be needed for you to participate in the interview or selection process by sending an email to hr.inbox@raincityhousing.org.

If you're having any difficulty creating an account or submitting your resume: Please email dfrecruitingsupport@raincityhousing.org for assistance.

Do you want to improve your chances of joining RainCity? Be sure to include a cover letter letting us know why the work that we do is important to you, and how your experiences make you a good fit for this role.

Do you need additional support with your application? Connect with our partners for assistance:

• ACCESS Futures provides free employment support for Indigenous people and can assist with career advising, resume and cover letter writing, and funding for training: https://www.accessfutures.com/employment-services
  
• PRISM Employment Support Service (ESS) provides free strengths-based, trauma-informed employment support program for 2SLGBTQIA+ people, including coaching sessions, workshops, personal counselling sessions, and financial assistance for transit, occupational training, clothing, and childcare: https://qmunity.ca/employment/
  
• WorkBC provides free employment services to all job seekers, providing with support in resume and cover letter writing, training, and financial support for childcare and transportation costs: https://www.workbc.ca/discover-employment-services/workbc-centres/employment-services
  
• MOSAIC provides free employment support for refugees, immigrants, and racialized women, with services in career readiness training, mentoring, and peer groups: https://mosaicbc.org/our-services/employment-services/

We are a Union
RainCity Housing is a unionized workplace. Along with the union, we support the principles of the Human Rights Code of BC. We promote a workplace that treats both staff and the people accessing services with dignity and respect.