Managing Director, Brokerage Operations

What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Hybrid work arrangements
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

We’re looking for our next Managing Director, Brokerage Operations. Could It Be You?

We are seeking a visionary Managing Director of Brokerage Operations to oversee and lead our brokerage operations, supporting a large-scale online retail brokerage and wealth business.

What’s it like working as a Managing Director, Brokerage Operations at Questrade?

This role requires managing a team of 150+ employees across various operational departments. The ideal candidate will excel at driving operational efficiency, streamlining processes, fostering a culture of automation, and delivering exceptional service within clearly defined Service Level Agreements (SLAs). With a Six Sigma mindset and a focus on scalable solutions, the successful candidate will enable growth without proportionally increasing headcount.

Need more details? Keep reading…

In this role, responsibilities include but are not limited to:

Operational Leadership:

• Oversee multiple critical departments within brokerage operations, including but not limited to:
  • Client Account Management: ensuring efficient onboarding, maintenance, and resolution of client account-related inquiries.
  • Trade Operations and Settlements: overseeing trade execution, clearing, and settlement functions to ensure accurate and timely delivery.
  • Cash Management and Reconciliation: managing money movement, margin accounts, and reconciliation processes with precision.
  • Compliance and Regulatory Operations: ensuring adherence to industry regulations, managing reporting requirements, and mitigating operational risk.
  • Customer Support Operations: coordinating with support teams to provide efficient and responsive service aligned with SLAs.
  • Technology and System Operations: collaborating with IT teams to maintain and enhance brokerage platforms, tools, and automation systems.
  • Corporate Actions and Dividends Processing: managing operational aspects of corporate action events and client entitlements.
  • Registered Plans: overseeing the accurate reporting and administration of multiple registered plan types.
  • Tax: ensuring timely and accurate tax reporting to clients.

Strategic Planning and Execution:

• Develop and execute operational strategies that align with the organization’s long-term goals.
• Ensure scalable, efficient, and automated solutions are embedded across all operational functions to support growth.

Process Optimization and Continuous Improvement:

• Identify, implement, and oversee initiatives to improve workflows across all departments.
• Promote a Six Sigma, Lean, and data-driven culture to enhance efficiency and eliminate inefficiencies.
• Ensure cross-departmental collaboration to standardize processes and optimize outcomes.

Automation and Technology Integration:

• Partner with technology teams to implement automation and AI-driven solutions to reduce manual dependencies.
• Drive digital transformation initiatives across brokerage operations to achieve a highly scalable and efficient operating model.

Team Development and Leadership:

• Inspire and mentor a team of Directors, managers and employees across all operational departments.
• Build a collaborative, high-performing culture with a “can-do” attitude, focused on accountability and results.
• Implement training and development programs to upskill teams and promote continuous learning.

Compliance and Risk Management:

• Maintain strict compliance with industry regulations and standards.
• Collaborate with internal and external auditors to ensure operational controls are robust and effective.

Performance Management:

• Establish and monitor key performance indicators (KPIs) across all operational functions.
• Implement performance dashboards and reporting to track SLA adherence, identify gaps, and drive corrective actions.

So are YOU our next Managing Director, Brokerage Operations? You are if you have the following…

Education & Experience

• Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field. MBA or advanced certifications (e.g., Six Sigma Black Belt, Lean Six Sigma) preferred.
• 10+ years of progressive leadership experience in brokerage or financial services operations.
• Proven track record of managing large teams (75+) in a high-growth, fast paced environment.
• Extensive experience overseeing multiple departments ideally within brokerage operations, including but not limited to account management, trade settlements, corporate actions

Technical Expertise:

• Strong understanding of retail brokerage operations, including trading systems, clearing and settlement processes, regulatory reporting and risk management. 
• Experience implementing automation and AI-drive solutions to optimize operations.
• Knowledge of industry regulations and standards in financial services and brokerage operations (i.e. CIRO, FINRA, SEC)
• Experience working with books and records systems such as BPS, Dataphile, FIS, Torstone
• Demonstrated ability to streamline operations through process improvements, automation, and scalable solutions.

Leadership and Management Skills:

• Exceptional ability to inspire, lead and mentor cross-functional teams
• Proven expertise in building collaborative cultures with a focus on accountability, efficiency and customer satisfaction
• Strong decision making and problem solving skills, particularly in high-pressure environments with a data driven, results-oriented mindset.
• Excellent leadership, communication, and stakeholder management skills.

Strategic thinking:

• Demonstrated ability to align operational goals with broader organizational strategies
• Strong business acumen with a focus on delivering scalable growth and efficiency.

Analytical and Process Improvement Skills:

• Expertise in Six Sigma, Lean methodologies, or other process improvement frameworks
• Data-drive mindset with ability to analyze performance metrics, identify trends and drive actionable insights.
• Working knowledge of tools such as PowerBI, SQL and other analytical tools

Additional information:

• Please note this role will be required to be in office 3 days a week.

Sounds like you? Click below to apply!

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