Field Support Specialist

Price Industries Limited, North America’s leading manufacturer and distributor of air distribution products (www.priceindustries.com) is a dynamic, progressive and innovative organization looking for new talent in our growing Winnipeg office and manufacturing facility. If you thrive on new challenges, pushing yourself to new heights and working in a team-driven environment, you should consider the following opportunity. 

What We Offer:  

• Health and Dental - Employees and their families enjoy paid benefits covering an extensive list of medical and dental expenses and services.  
• Telus Health Virtual Care - All employees and their families have free access to top medical professionals when they need advice or a second opinion.
• PocketPills – You and your family will have free access to Canada’s first Digital Pharmacy, PocketPills enables you to call, text or email the pharmacy care team from wherever you are.  You will enjoy free delivery of your prescriptions and vitamins straight to your home. 
• Employee and Family Assistance Program (EFAP) - You and your family will have free access to consultation and support for your mental, emotional and financial well-being 
• Life and Disability - You will be provided with life insurance in a multiple of your salary with an option to purchase additional coverage.  
• Pension Matching Program - Invest in your future with each pay cheque through our Defined Contribution Pension Plan and we will match your contribution (up to 3% of your salary).
• Gym Subsidy Program - Employees are eligible for a gym membership reimbursement of up to $300 per year, this includes Fitness related App’s. 
• As part of our Goals, Rewards, Improvement and Teamwork program qualifying teams can enjoy a monthly reward. 
• Personal and Professional Development - We are committed to helping you reach your potential through training and education.
• Community Involvement - Generously supporting health, charities, youth, and education opportunities is our passion, and you’re invited to be a part of that.
• Our convenient Price Café offers free Tea and Coffee.

Field Support Specialist - Critical Environments

 The successful candidate's responsibilities will include:   

• Willing to re-locate to Atlanta, GA after 6-month training period in Winnipeg.
• Provide after-sale support to customers via daily incoming requests (phone, email, Teams).
• Travel to jobsites within North America up to 25% per month.
• Diagnose & troubleshoot field issues.
• Work with sales representatives and various internal departments on resolving product quality issues.
• Engage in on-site product testing and performing minor repairs (as needed).
• Assist with installation and/or commissioning of systems which use Price products
• Participate in visits with sales representatives and their customers (either at PRCN, other Price Facilities, or in the field, as required).
• Perform presentations & webinars to train and prepare customers for installation of Price products.
• Work on projects which help streamline processes within the Field Support Department.

The ideal candidate for this opportunity will have:  

• Engineering Degree or Diploma.
• An understanding of basic mechanical engineering principles, and ability to read engineering / architectural drawings.
• Proficiency in Microsoft Excel, PowerPoint, email, and CAD software.
• Previous experience in customer service and technical support would be considered an asset.
• Previous experience in sheet metal manufacturing and HVAC industry would be considered an asset.
• Aptitude and desire for customer service excellence.
• Strong interpersonal and communication skills, and the ability to work in a fast-paced, team environment.
• Ability to travel within North America.
• Technically inclined, energetic, productive, and can handle multiple priorities in a timely fashion with a high level of accuracy.

Price Industries Limited hires on the basis of merit and is strongly committed to equity and diversity.  We welcome applications from all qualified candidates, including all genders, Indigenous peoples, persons with disabilities, members of visible minorities, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code. We are happy to provide reasonable accommodations throughout the selection process and while working at Price. If you require support applying online because you are a person with a disability, please contact us at HR@priceindustries.com.    

We appreciate the interest shown by all applicants, however only those being considered for an interview will be contacted.