Service Shift Manager (Evening) - Yorkton

To fulfill Pattison Agricultures’ vision of GROWING, CONNECTING AND EVOLVING we are looking for a Service Shift Manager (Evening) to join our fast-paced, energetic, dealership in Yorkton, SK. This role manages, coordinates, and directs the workload of the Service Department with a high focus on quality of work, effective communication, and Customer Satisfaction.

These roles are newly structured for the organization and are planned to be worked within a rotational 2 shift structure, shifts may rotate with the potential evening shift being Sunday 7:00 am – 6:00 pm Monday-Thursday 1:00 pm – 11:00 pm one week, Sunday 9:00 am – 6:00 pm Monday-Thursday 3:00 pm – 11:00 pm the following week.

Responsibilities

This individual’s responsibilities include:

• Assign/schedule internal/customer/warranty jobs for service employees based on their skills/knowledge and provide feedback.
• Work with Service Business Manager on new hire orientation, provide mentorship for new technicians.
• Optimize shop efficiency and flow to avoid lost billable hours.
• Ensure effective communication and follow up on repair status and issues.
• Work with manager to identify/execute continuous process improvements, training opportunities and provide back up in their absence and during peak seasons.
• Direct/assist in diagnosis/troubleshooting of machine problems with technicians and apprentices.
• Perform final checks/approvals on equipment before start of work order.
• Provide excellent customer service consistently above standards; maintain customer relations and respond to inquiries/needs.
• Assist Service Advisor in providing quotes on repairs for internal/external customers, and accurate records of work orders.
• Build/maintain constructive co-worker relations and foster strong team communications/dynamics.
• Assist/conduct safety meetings, encourage safe working habits.

Requirements

This would be an ideal position if you have:

• Ability to operate vehicles/equipment used for diagnostic purposes.
• Ability to lift at least 40 lbs repeatedly; 40-75 lbs on occasion.
• Ability to work flexible hours, varying shifts, weekends, and holidays
• Valid driver’s license required
• 5+ years performing complex service repairs/maintenance
• Ag Equipment Tech (JDTECH) Journeyperson Certification/equivalent
• Expert knowledge of mechanical, electrical, and hydraulic systems used in the repair of ag/turf equipment
• Ability to use current business systems, working knowledge of computer functions and use.

Why join us?

We have competitive wages, excellent benefits, in-house training and learning opportunities. With over 18 locations across Saskatchewan and Manitoba, we have endless opportunities for you to GROW and develop your career!

**Apply early as recruitment for this position is ongoing and may be filled prior to the closing date. Candidates must be legally entitled to work in Canada.