Customer Service, Ramp, and Cargo Agent (Victoria)

Pacific Coastal Airlines is looking for a permanent part-time (20-32 hours per week) Customer Service, Ramp, and Cargo Agent based in Victoria. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic, and rewarding work environment. We are excited to welcome safety-oriented and customer service-minded individual to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in beautiful province of British Columbia.

Job Responsibilities:

• Marshall aircraft
• Load and unload passenger luggage, cargo, containers/pallets, etc.
• Provide special handling of luggage/cargo as required/directed
• Drive and/or operate ground support equipment
• Assist customers and crew during boarding/offloading of the aircraft
• Cabin cleaning tasks as operationally required
• Report all equipment malfunctions to the appropriate supervisor/manager
• Maintain the highest standards of safety and security at all times
• Other duties as assigned

Qualifications and Competencies:

• Strong teamwork and communications skills
• Valid driver's license
• Valid Restricted Area Identity Card (RAIC) would be an asset
• Ability to work outdoors during inclement weather conditions
• Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
• Must be able to obtain and maintain designated security clearance
• Capable of lifting up to 70 pounds

Why Pacific Coastal Airlines?

Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Health Benefits: We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, Accidental Death and Dismemberment, an employee and family assistance program, paid sick days, and paid personal emergency days.

Travel Benefits: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines, and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs: We have employee recognition and reward programs, a milestone service recognition program, and employee appreciation events throughout the year.