eQMS Administrator

As a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers - through research, development and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers, employees, suppliers and the communities we serve, in a cooperative and sustainable manner.

We are seeking a detail-oriented and technically skilled eQMS Administrator to join our team at Factors Group. In this role, you will act as the bridge between our Business Users and Product Owner, ensuring enhancement requests for Veeva’s QualityOne cloud-based system are effectively reviewed, prioritized, and implemented. If you have a strong understanding of business processes, technical expertise to make system updates and generate reports, and a passion for problem-solving, we want to hear from you! Join us and contribute to driving efficiency and innovation in our quality management systems.

At Factors Group of Companies, we don't just create products; we craft experiences that resonate with our customers. Our commitment to Sustainability (people, planet, and profit) is at the core of everything we do. We're a diverse team of creative minds, united by the drive to make a positive impact and revolutionize the industry. As a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers - through research, development and delivery of effective nutritional products. As a B Corp™ certified company, it is our mission to contribute to the lives of our customers, employees, suppliers and the communities we serve, in a cooperative and sustainable manner.

We are a well-established and growing BC business and one of Canada’s leading manufacturers of nutritional supplements, dedicated to enhancing the wellbeing of our customers.

You’re good at:

• Reviewing and triaging Freshservice tickets related to Veeva QualityOne issues and enhancements.
• Understanding business problems and eliciting requirements to identify impactful solutions.
• Collaborating with stakeholders to prioritize tasks using RICE methodology.
• Performing user interface updates, creating reports, and troubleshooting software issues.
• Supporting product demonstrations, training, and technical implementations.
• Communicating effectively with both technical and non-technical teams

What you have:

• 2+ years of experience in Quality Assurance, cGMPs, Food Safety, or Regulatory Compliance in the pharmaceutical or dietary supplements industry.
• Practical knowledge of Agile methodology, Freshservice, and Azure DevOps.
• Strong analytical skills to understand and translate user requirements.
• Experience in stakeholder collaboration and organizational change management.
• Proficiency in verbal, written, and presentation skills in English.
• Training or experience with Veeva Vault (Business Administrator certification is an asset).

What’s in it for you:

• The opportunity to work with a leading team at Factors Group, contributing to innovative solutions in the health and wellness industry.
• Hands-on experience with cutting-edge technologies like Veeva QualityOne and Agile frameworks.
• Professional development through impactful project involvement and cross-functional collaboration.
• A dynamic work environment that encourages continuous learning and growth.

What you get:

• Competitive compensation and benefits package.
• A supportive, collaborative, and inclusive workplace culture.
• The chance to play a critical role in optimizing quality management systems.
• Opportunities to contribute to meaningful projects that make a difference in health and wellness.

If you are ready to be a part of a team that values excellence and commitment to customer wellbeing, apply now! Join Factors Group of Nutritional Companies Inc. and contribute to our mission of making a positive impact on lives.

This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Only electronic applications can be accepted. This position will close when a competitive candidate pool has been identified. We thank you all for your applications and a member of our team will contact you soon. All the best!

All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants; however, are guaranteed at minimum a call from the Talent Acquisition team.