Junior Service Estimator

At Gateway Mechanical, the extraordinary is possible to achieve in the role of Junior Service Estimator!

At Gateway Mechanical, we’re focused on providing the best possible customer service in safe, effective, and innovative ways.

Founded in 1968, Gateway Mechanical is a privately owned company that has established itself as a leader in the commercial and industrial refrigeration, heating, and air conditioning industry (HVACR). Attending to 40,000+ service calls per year, Gateway is the largest HVAC & Refrigeration service provider in Western Canada. Our model is comprised of local branch teams with fully qualified personnel representing HVAC, refrigeration, plumbing/gas fitting, sheet metal and electrical trades. These teams are supported by centers of excellence including professional engineers and project managers which ensures Gateway’s full technical capability is available for every project and service call.

The Junior Service Estimator is responsible for accurately estimating the cost of labor, equipment, and materials for service work. Also, preparing proposals for equipment repair, replacements. Assist with work order opening with Client’s approval. Communication with the operations team is required to execute repairs efficiently and with clients and internal stakeholders. Collaborate with supply chain to have parts ordered and shipping arrangements made. Other duties as required in order to assist Customer Solutions.

Key Responsibilities:

• Prepare accurate estimates and proposals for recommended repairs, direct replacements, and subtrade proposals;
• Ensure company standards and procedures are followed;
• Evaluate the accuracy of recommendations, determine possible system issues and opportunities, as well as communicate those findings with the appropriate Territory Manager ;
• Create estimate and proposal templates to improve efficiency, accuracy, and consistency;
• Communicate with Territory Manager to finalize proper proposals, as per client requirements;
• Process work order openings with the clients approval;
• Communicate with Service operations to ensure estimates are accurately detailed including parts, labor and customer requirements;
• Work with the Purchase Order Administrator to ensure proper parts are ordered;

Other required duties may be assigned that fall within the parameters of the primary responsibility of the position.

What you will bring:

• 1 years’ experience working on mechanical or construction estimates;
• Experience with CRM and ERP;
• Experience with updating client portals;
• Demonstrated Intermediate level Microsoft Office products with a focus on Excel; and
• Customer Service and high level of email management an asset

Perks of Working at Gateway Mechanical:

• Extended health care benefits
• Dental benefits
• RRSP matching
• Life insurance
• Health Care Spending Account
• Employee assistance program
• Flexible work schedule
• Competitive salary
• Great team environment

The Future is Bright. Come Grow with Us!