Pharmacy Services - Pharmacy Coordinator

Pharmacy Technician

  Coordinator, Pharmacy Services

Are you ready to be part of a dynamic team that is reshaping shared services and how they are delivered for health care and the public sector? 

Mohawk Medbuy Corporation (MMC) is a national, not-for-profit, shared services organization that supports hundreds of health care providers across Canada, as well as child welfare agencies and other public sector organizations. MMC provides value-driven contracting and procurement solutions for medical/surgical supplies, pharmaceutical products, local sourcing, capital (equipment, FF&E and redevelopment) and nutrition solutions. Other services include data analytics, in-hospital support, warehousing/logistics, technology, procure-to-pay, and accounts payable.

MMC is actively supporting the creation of a resilient value chain that incorporates environmental social, and economic wellbeing and fosters the participation of Indigenous businesses. Based in Burlington, ON, MMC operates regional hubs in Toronto, Thunder Bay, Kingston, Brantford and London as well as a hub and distribution centre in Oakville.

We are currently recruiting for a full-time registered pharmacy technician to support our Kingston area regional hub for the position of Coordinator, Pharmacy Services to support our Pharmacy Services team.

POSITION OVERVIEW

Reporting to the Manager, Pharmacy Coordinators, the Coordinator, Pharmacy Services provides exemplary Member customer service, vendor relations, contract management and issue resolution while supporting all elements of the sourcing initiative process. The Coordinator, Pharmacy Services may participate in the new Member onboarding team or related activities, as assigned. Primary objectives include the provision of Pharmacy Coordinators are actively involved with the Pharmacy Buyers Subcommittee (PBSC), comprised of our Members (e.g. Pharmacy Technicians, Purchasing or Procurement Specialists) and provide support to the Pharmacy Functional Advisory Committee and other Subcommittee functions, as required.

Key Responsibilities

Member Customer Service

• Provide accurate, timely, and professional response to Member inquiries, including first line management of Member issues submitted for investigation, resolution, and communication if within the regulated pharmacy technician scope of practice.
• Provide support and manage relationships with assigned Members of the PBSC.
• Participate in activities of the PBSC, as assigned.
• Assist with preparation and participate at Pharmacy Functional Advisory Committee or Subcommittee meetings and post-meeting follow-up/actions, as assigned.
• Act as a moderator for the Pharmacy Member discussion forum, as assigned.
• Host Pharmacy Member Portal Orientation, as assigned, and/or manage and coordinate response to Member requests for assistance with the Member Portal or other electronic Member tools.
• Participate in Member Opportunity Report delivery meetings, including preparation activities, as applicable.
• Participate in the dedicated Pharmacy new Member on-boarding team, or related discrete tasks, as assigned.

Sourcing Initiatives/Contract Implementation

• Participate in Sourcing Initiative teams for the planning and execution of assigned Sourcing Initiatives, including Request for Proposals (RFP), Advance Contract Award Notice (ACAN), and Option periods.
• Coordinate and participate in the creation of resulting new contracts in computer system, data integrity activities, output contract documentation, contract development validation (double check) as assigned, issue for electronic signatures, track, monitor and management of executed contracts.

Contract Management

• Perform ongoing maintenance of assigned contracts in computer system, data integrity activities, output documentation, contract development validation (double check) as assigned, issue for electronic signatures, tracking, and management of executed amendments.
• Perform designated activities associated with Option Periods and Member Contract Exclusion requests.
• Provide accurate, timely, professional response to vendor non-clinical inquiries and participate in meetings with assigned vendors, as required.
• Provide support to MitigAID Supply Disruption program, including research and documentation of alternates, monitoring repositories and vendor communications regarding drug shortages for significant impact to Members, as assigned.
• Participate in marketplace surveillance activities to identify changes impacting existing contracts, new competitive market entries and new product contracting opportunities, briefing as needed, Clinical Directors for clinical evaluation.
• Participate on various drug supply calls, as assigned.
• Monitor and manage pharmacy related product articles/bulletins including vendor notices not related to backorders, recalls, and discontinuations or product safety concern information and action appropriately.
• Participate in Business Development activities including vendor meetings, as required/assigned.
• Participate in the research and cleaning of Pharmacy Member received purchase data, e.g., drug descriptions. 

Additional Areas of Responsibility

• Attend and contribute to applicable internal meetings
• Assist with development/maintenance of Coordinator, Pharmacy Services system and process documentation and training tools, as assigned
• Contribute to a positive office environment within the team and organization
• Provide additional support as required to staff and Members

• Participate in the orientation of new Coordinators, Pharmacy Services, new staff, Members, and vendors, as assigned.
• Liaise with other departments, as assigned, for ongoing revisions, development, implementation, and enhancement opportunities
• Communicate user account administration requirements and development/maintenance of group distribution lists for execution by designated staff
• Relevant continuous learning

SKILLS AND QUALIFICATIONS

Required

• Registered Pharmacy Technician (RPhT) with Ontario College of Pharmacists (OCP)
• Demonstrated proficiency using Excel

Additional

• Experience as a hospital pharmacy technician
• Attention to detail and high level of accuracy
• Ability to work independently as well as in a cross-functional team environment
• Demonstrated ability to build strong collaborative relationships
• Ability to balance multiple concurrent priorities
• Demonstrated knowledge in all facets of Office suite/electronic communication
• Proficient communication skills both written and oral
• Excellent interpersonal skills with a high concentration on Customer Service
• Time management and organizational skills
• Adaptability and flexibility with a desire to learn
• Pharmaceutical contracting/purchasing experience an asset

Mohawk Medbuy Corporation is a HOOPP employer offering a competitive salary and comprehensive benefits package.

As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Human Resources.

Qualified candidates with a desire to join our innovative team are invited to submit their applications.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should any accommodation be required. Mohawk Medbuy is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).