Municipality of Middlesex Centre
Employment Opportunity

Fire & Emergency Services Coordinator

Permanent, Full-Time Position, Non-Union

Division: Fire and Emergency Services

The Municipality of Middlesex Centre is a thriving, progressive, and welcoming community. Located just west of the City of London, Middlesex Centre’s rural charm and vibrant small towns make it a great place to live, work, and play.

What makes us special? Our team!

We are supportive, inclusive, and collaborative workplace. We take pride in delivering the highest standard of municipal services to our community. We embrace our values of respect, cooperation, innovation, and integrity.

If you are a team player who is passionate about your work and are always looking for ways to improve and grow, then we want to hear from you.

We can offer you:

• Competitive compensation
• Participation in OMERS, one of the best defined-benefit pension plans in Canada
• Comprehensive health and dental benefits with a health care spending account
• An employee and family assistance program
• A culture that supports ongoing training and professional development.

Position Summary

In this non-suppression role, The Fire & Emergency Services Coordinator provides administrative support, customer service, records management for the five stations and Paid-on-Call firefighters and assists with coordinating the day-to-day activities of the Fire Services department. This role coordinates community outreach and public education on fire safety and builds relationships with residents, citizen groups, and organizations.

Department Administration and Operations

• Provides administrative support for the department and all fire stations, including maintaining department databases, records management, preparing payroll, maintaining firefighter benefit and insurance program, ordering equipment, and scheduling maintenance and equipment repairs.
• responsible for accounts receivables and collections for the department - invoicing of open burns, motor collision fees, service costs, etc.
• Codes and enters invoices into the municipal accounts payable system
• Advises the Director of Emergency Services & Fire Chief of fire department administrative issues and executes plans to maintain department efficiency and responsiveness.
• Provides administrative support, such as preparing forms, reports, statements, and presentation materials, proofreading documents, and ensuring all documents are AODA compliant.
• Performs grant administration as required, ensuring accurate and timely preparation of applications. Monitors grant budgets and expenditures and ensure that proper records are maintained.
• Assists with preparing quarterly and annual reports to maintain provincial compliance and council reporting.

• Provides administrative support to the Fire Chief and Deputy Fire Chief in the strategic planning process, establishing and tracking annual goals, objectives, and performance measurements for the department.
• Explores ways to enhance service delivery, control costs, generate revenue and streamline processes.
• Prepares, tracks and processes Ontario Fire College/Regional Training Centre registration including course materials and training and developing funding requests

Community Outreach

• Develops, demonstrates, and evaluates fire safety and prevention educational programs for schools, community groups, workplaces, and stakeholders.
• Liaises with other fire departments and public safety agencies and represents the department at associated meetings and committees, as directed.
• Coordinates and assists with the Smoke and CO Alarm Program, collecting and analyzing data to ensure compliance with the Fire Protection and Prevention Act and the Office of the Fire Marshal.
• Develops and implements public education and fire prevention marketing strategies and campaigns.

Other Responsibilities

• Serves as Alternate CEMC and a member of the Emergency Control group and primary emergency management contact for the municipality.
• Participates, coordinates, and arranges emergency operations training and exercises in conjunction with the primary CEMC of Middlesex County and ensures the municipality’s annual compliance with the Emergency Management and Civil Protections Act.
• Undertakes special projects and performs other duties as assigned in accordance with departmental or corporate objectives.
• Provides support and occasional backup for other administrative positions.

Qualifications & Experience

Education

• College diploma in business administration, executive administrative or related field of study.

Experience

• 3-4 years of progressive experience in fire service administration and support.
• Preferred experience in an administrative support capacity with a Paid-on-Call or composite firefighter service.
• Minimum of 2 years’ community outreach, presentation skills and educational program development.

Specialized Training & Licences

• Minimum certification to the NFPA 1035 Fire & Life Safety Educator level.
• Preferred NFPA 1031 – Fire Inspector Level 1, and NFPA 1041 – Fire Service Instructor Level 1 or equivalent.
• Standard First Aid and CPR/AED Certification

Skills & Abilities

• Thorough knowledge of educational techniques, methods, and procedures.
• Computer literacy using the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with Keystone Municipal Software, Laserfiche, and Adobe Acrobat preferred.
• Knowledge of municipal government processes, legislation, and parliamentary procedures.
• Knowledge of record and information management systems.
• Demonstrated ability in corporate core competencies, including customer service, communication, organization, teamwork, initiative/self-management, accountability, flexibility and adaptability.
• Knowledge of learning theories; statistical analysis methods and resource evaluation techniques.
• Knowledge of marketing principals to develop and implement strategies to promote fire and life safety.
• Excellent communication, public relations, and presentation skills (both oral and written) required making presentations at all levels of the corporation and the public.
• In-depth knowledge of fire behaviour; organizational structure, function, and operations; human behaviour during fire; injury causes/prevention; hazard identification and correction, emergency reporting; firefighter equipment; special needs for those with disabilities.
• Ability to work under stressful conditions with various personality types and expectations with attention being shifted frequently from one job detail/task to another with numerous interruptions and task shifting.
• Demonstrate the ability to maintain an elevated level of accuracy, confidentiality, organization, and detail in all areas. Ability to effectively handle confidential, difficult and sensitive issues by using tact, diplomacy and an understanding of the organizational culture and department.
• Excellent interpersonal skills including the ability to build and maintain effective team relationships with firefighters and staff. Consistently respecting individual and corporate values of the department’s employees and members of the community.

Other Requirements

• A valid Ontario class G driver’s license in good standing.
• Vulnerable Sector Check.
• Criminal Records Check.
• Able to lift 25kgs.

Hours & Conditions of Work

Normal work hours are 37.5 per week, Monday to Friday. Occasional work outside of normal business hours to attended evening or weekend meetings or events.

This position primarily works in an office setting but will be required to attend various locations for Public Education events and meetings. Occasional lifting is required.  

Middlesex Centre offers a competitive salary and a comprehensive employee benefit plan, including participation in the OMERS pension plan for this position. Compensation for this position is currently $63,219.00 to $75,270.00 per year.

Job Posting #: 2025-001

Closing Date: January 24, 2025

Effective: February 17, 2025