005 - Supervisor, Infinity Property Services - Thunder Bay

Closing date: February 27, 2025

In office position

MNO’s culture is at our core

The MNO workplace culture is full of potential ready to be unlocked. As our Self-Governance agreement materializes, we are building a workplace culture of action, responsibility, and most importantly a desire to serve the Métis community. When defining what MNO culture is, it’s difficult, because of our diverse leadership styles, and the different programs and services offered. What that really means is there is a place for almost everyone under the MNO employer umbrella. We recognize people are different, and that is our source of strength. We bring opinions together, welcome healthy conflict, and look to always find answers, not problems.

Click here to learn about the Métis Nation of Ontario, and help you decide if we are the right fit for you

• Comprehensive employer-paid health benefits and pension plan 
  
• Generous vacation allotment starting at 15 day's for regular employees and 20 day's for management 
• Annual paid two-week holiday closure in December 
• 16 paid public and employer holidays
• 15 paid health & wellness days 
• Challenging, multi-disciplinary work environment that fosters learning and professional development 
  
• Substantial educational incentive to promote personal and professional growth 
• An opportunity to make a direct or indirect impact on the lives of the Métis Peoples across the Province
  
• Other perks
• Employee Assistance Plan
• Telemedicine plan
• Health care spending account
• Goodlife corporate membership discount
• Bell Mobility's exclusive partner program
• Staple's corporate discount
• Dell member purchase program
• Mark's corporate discount 

About the Role: 

The Thunder Bay Supervisor will play a leadership role in scheduling, tracking, delegating, assigning tasks and organizing the work of others, identifying problems and challenges with delivery or quality, and resolving or elevating as required. The Supervisor provides coaching to their team to ensure performance and quality objectives are met, motivates and deals with day to day onsite employee needs.

Daily or frequent onsite location requirements:

• 226 May St South (TBCC)
• 511 Kingsway Ave
• Youth Transitional Housing at 105 Junot Ave
• 24 Unit Townhouse complex at 1040 Huron Ave

The Supervisor will provide Building Condition Assessments (BCA), and other building inspection services, associated reporting for the Thunder Bay Community Centre and at various times required to perform onsite inspections of residential properties at mandatory stages of construction, during tenant move-ins and move-out, checking and enforcing compliance with the reviewed permit documents, building drawings, the Ontario Building Code, related legislation or municipal by-laws and Life Safety Inspections (LSI).

The Supervisor coordinates with administrative personnel to ensure residents are following the homecare guidelines of their lease agreements, are complying with regulations and manage the general maintenance requirements of the residential properties with the largest portion of time dedicated to Thunder Bay Community Centre.

The Supervisor will perform indoor and outdoor inspections to minimize safety hazards and determine maintenance needs, photographing and documenting the Thunder Bay Community Centre, all other assigned properties, and ensures full compliance of Health and Safety Act and all other regulations.

Key Duties & Responsibilities:

Supportive Functions

• Assist management in supporting team as assigned
• Assist management in the onsite hiring, onboarding, training and development of assigned team members
• Oversee  and delegate the daily workflow, scheduling and assignments of the assigned team
• Ensure that the necessary equipment is available and in working order to complete assignments
• Keep team members informed about and enforce rules, regulations, policies, and objectives
• Maintain detailed and accurate work records
• Support the resolution of conflicts that arise among team members and/or other employees
• Support the development of performance feedback and evaluations that are timely and constructive
• Collaborate with the team to identify ways to improve program or Branch effectiveness and seeks approval to implements viable ideas
• Other reasonable duties as may be assigned

General Responsibilities

• Inspects Thunder Bay Community Centre and assigned properties on a regular basis for general maintenance assessment
• Coordinate with trades and contractors to facilitate necessary maintenance activities
• Address maintenance requirements for property grounds in accordance with Municipal standards
• Maintain parking area – arrange with 3rd party contractors for line painting and garbage removal
• Winter –secure contracts with vendors for snow removal/salting/dumping and may be required to perform salting and shoveling at times
• Summer – secure contracts with vendors for weed removal and grass cutting
• Ensure all annual/monthly preventative maintenance and inspection services are performed and maintain proper documentation including but not limited to HVAC, fire and elevator systems
• Oversee interior janitorial services using IPS contract staff and/or 3rd party contractors
• Handle walk-ins and address general concerns when required
• Coordinate with MNO for onsite program events, activities and general access
• Manages building security access codes and hard copy keys
• Manages the phone system as well as internet access using 3rd party contractors and internal MNO IT as necessary
• Oversee the installation, maintenance, and repair of equipment and machinery as instructed by management
• Troubleshoot and respond onsite to after-hours emergencies (heating, security, vandalism, plumbing, etc.)
• Manage parking - Enforce monthly public parking spot rentals. Ensure MNO staff have parking
• Participate as part of the project team for any Capital projects undertaken at the property
• Must be physically able to inspect construction sites including walking properties, climbing ladders, and kneeling
• Must be able to lift up to 25 pounds at a time     

Residential Property Responsibilities

• Respond to resident maintenance complaints as a dedicated maintenance team member
• Onsite and virtually inspections of approx. 150 residential homes
• Identify hazard and create solutions to minimize potential safety hazards
• Coordinate property maintenance with external vendors as necessary
• Determined the occupancy and condition of properties
• Photograph all violations or potential issues and log the actions taken
• Perform six-month inspections, initial inspections before tenants moved in, move out inspections, and final inspections
• Perform all other inspections as new inspection programs are acquired
• Provide administrative support in the absence of the property administrator including the answering and dispatching of telephone calls as required
• Provide weekly updates on open maintenance issues and ongoing capital projects
• Participate in the after-hours emergency on-call schedule to insure 24-hour coverage (on rotation with other staff) on an occasional basis
• Perform other duties and responsibilities as assigned by the Operations Manager or designate(s)
• Must be physically able to inspect construction sites including walking properties, climbing ladders, and kneeling
• Must be able to lift up to 25 pounds at a time

Operational Administration Responsibilities

• Adherence to Occupational Health & Safety Act requirements, as it pertains to daily work; advises Manager of unsafe working conditions on sites and participates in investigations as required.
• Responsible for the proper use of Personal Protective Equipment (PPE) on all sites, as required.
• Organize workload, schedule inspections, and document inspection results, including the collection and attachment of photographs, documents, and reports in the computerized records management and tracking system.
• Collaborate on responses to enquiries from the public concerning assigned PMR with the Manager
• Prepare accurate detailed reports and provide all necessary documents/recommendations to the Manager for approval

Qualifications: 

• Previous 3 years or more experience in a similar/comparable supervisory role
• A post-secondary degree in a related field or equivalent combination of education and experience
• Previous experience dealing with confidential information
• Demonstrated ability to leading a peer group to complete a task, deliverable or project
• Demonstrated ability to quickly acquire and expand knowledge and to be flexible when leading in a demanding and dynamic environment
• Ability to read and interpret basic plans
• Familiarity with the Residential Tenancies Act
• Experience in performing building residential or small building inspections and or related experience in the construction and renovation industry
• Strong desire to act in the service of Métis Citizens, to advance and uphold rights and culture
• A high degree of technology literacy and proficiency in standard office equipment
• Advanced communications skills, both written and verbal
• Superior organization skills and time/priority-management managing self and others including the design and implementation of project work plans
• Elevated levels of problem-solving and analytical skills
• Demonstrated ability to work effectively with others as a peer leader on a team
• General knowledge of the construction
• Valid driver's license and reliable transportation
• Knowledge of MS Office (Excel, Word) and a high degree of digital literacy. Willingness and ability to adapt to and learn new software
• Demonstrated problem-solving, time management and analytical skills to prioritize workload pressures and deadlines
• Experience working with HVAC, plumbing and electrical systems
• Demonstrated understanding of policies, processes, practices and documentation used to deliver the Branch mandate

Preferred

• A post-secondary degree or certification in business or management
• Completion of a leadership development program or course
• Demonstrated ability to motivate / leverage the skills of a team to complete assigned tasks and deliverables
• 2-years experience in real estate, insurance inspection, or property management an asset
• Experience working with tenant, leasing or property management systems (Yardi, Arcori, Property Vista, etc.)
• Home Inspection Certification from a recognized body in Ontario (nice to have)
• Certified Energy Auditor or in the process of completing certification
• Project Management Certification
• Experience in reviewing residential or small building construction drawings and permit drawings
• Knowledge of Métis-specific and broader indigenous tenants’ key challenges.
• Knowledge of the Residential Tenancies Act, Residential Tenancies, Construction experience, Building Management Experience
• Demonstrated ability to effectively maintain focus on work queues or projects with a longer time-line (Considered an Asset)

Positions at the MNO may require the following:

• Current CPR/First Aid certification or ability to obtain
• Completion and maintenance of police check
• A reliable vehicle (or ability to rent), driver’s licence, $1,000,000 liability insurance, and a clean driving record
• Flexibility to work extended hours as necessary
• Ability to occasionally travel within The Thunder Bay region and Northern Ontario for limited periods of time
• Ability to work extended hours and rotational on-call occasionally

The Métis Nation of Ontario uses Artificial Intelligence (AI) to help in the screening and assessing of applicants within our Applicant Tracking System (ATS).