Mortgage Fulfillment Officer

Who we are:

At MCAN, we are most proud of the team we have built and our team member experience. Our people are respected industry innovators, influencers, and big thinkers. We do things differently than other lenders. Our business isn’t selling mortgages, it’s building relationships.

#MCANLIFE is shaped around a culture of customer-centricity for both internal and external clients and powered by genuine collaboration. We are a home for talented professionals seeking a more connected career and one that allows them to use more of their skills. #MCANLIFE means you can connect, discover, and grow.

We are certified from Great Place to Work® Canada 2021-2023 and recognized as one of Canada’s Best Workplaces™ 2022-2023. We are also thrilled to be recognized on the 2024 list of Best Workplaces for Women!

We’re looking for a Mortgage Fulfillment Officer (Uninsured) to join our Residential Lending team.

Job Summary:

You’re detailed oriented with a passion for getting a job done well, experience in mortgage administration and a recognized skill for relationship-building. You’re a team player willing to pitch in - we’re a small but mighty team made up of Doers – and (almost always) have a great attitude!  You know how to manage competing priorities with a keen understanding of the impact your actions have on real people. We take our responsibility to our partners and our clients very seriously - so do you.

As a Mortgage Fulfillment Officer, you’ll be accountable for effectively and efficiently reviewing mortgage documentation prior to funding of residential mortgage deals.

Role and Responsibilities:

• Provide a high level of efficient, professional, and courteous service to MCAN’s customers and Brokers,
• Build strong internal working relationships,
• Follow up with mortgage brokers/customers for outstanding documents,
• Ensure each document is reviewed, complete and accurate.
• Meet and maintain a set compliance ratio on monthly audits,
• Complete all paperwork, compliance, customer service and follow-up tasks in a timely manner, and
• Send completed file to Quality Control and our Closing Officer, on time, for funding.

 Skills and Qualifications:

• Bachelor's degree in business, finance or related field.
• 2-3 years working in mortgage administration,  
• Ability to manage risk and compliance and demonstrate the highest standards of integrity and ethical conduct in accordance with MCAN’s policies, guidelines and directions,
• Strong interpersonal and communication skills. 
• Work well in a team and have confidence dealing with people and addressing issues.  
• Sound problem-solving skills, and
• Concise attention to detail and the tenacity to complete the task properly.

We believe great work and collaboration can happen anywhere, which is why we are a permanent hybrid work environment! We equip our team with great technology and empower them to deliver their best results.

We are dedicated to building an organization that reflects the diversity of our clients and the communities we serve across Canada. Do you possess and value the same attributes? Are you interested in your own development? Then come join our team!

Requests for accommodation can be made at any stage in the recruitment process.

We thank all applicants for their interest but only those selected for further consideration will be contacted.

MCAN is committed to providing accommodation to applicants throughout the job application and interview process to the point of undue hardship. If you require any accommodations, please contact our Human Resources team at hr@mcanfinancial.com.