Manager, Family Law Services M128-24

400-510 Burrard St, Vancouver, BC V6C 3A8, Canada Req #429

Friday, March 7, 2025

LEGAL AID BC

EXEMPT POSTING

TO: LABC STAFF

FROM: HUMAN RESOURCES DEPARTMENT

POSITION: MANAGER, FAMILY LAW SERVICES

ONE REGULAR FULL-TIME POSITION - VANCOUVER

COMPETITION NO: M128-24

DATE POSTED: March 7, 2025

CLOSING DATE: March 21, 2025

STARTING DATE: ASAP

SALARY: ($122,930- $164,873) EXMGM8

HOURS OF WORK: 35 hours per week, Monday to Friday

Legal Aid BC is in the early stages of, and committed to a transformative journey to embedding Truth and Reconciliation, and Equity, Diversity, and Inclusion in all aspects of our work. We seek talent from equity-seeking groups, including but not limited to individuals who self-identify as First Nations, Inuit, or Metis descent, persons with diverse abilities, gender diverse, racialized, and members of the 2SLGBTQIA+ community be a part of this exciting stage of Legal Aid BC’s growth. We care deeply about the culture we are building and are looking for staff members who not only excel in their respective areas but are also passionate about supporting the people we serve and each other. If this resonates with you, we encourage you to apply. All interested and eligible applicants will be considered with due consideration to all protected grounds under the BC Human Rights Code. If we can do anything to make your application experience a positive and equitable one, we want to hear from you on what we can do better.

PRIMARY FUNCTION:

Reporting to the Vice President, Strategy, this position manages and coordinates the provision of Legal Aid BC’s Family and Child Protection representation programs and services and helps support Family and Child Protection legal advice services. This position oversees the policy and standards development for the full spectrum of Legal Aid BC’s family and child protection legal services including: services delivered in person, by telephone, by other means of technology including representation provided within the tariff. The Manager provides leadership to lawyers and other departmental staff as well as external legal service providers and manages contracts with the same.

The following job duties are illustrative examples and shall not be construed as an exhaustive description of all the work requirements that may be inherent in the job.

KEY ACCOUNTABILITIES:

Leads the design and development of programs and services by identifying client needs, integrating feedback, and creating innovative, sustainable solutions that enhance accessibility, efficiency, and impact.
Ensures the provision of cost-effective family law services, including advice and representation, to eligible clients in accordance with LABC’s mandate, memorandum of understanding with the Ministry of Attorney General, and current service plan.
Oversees the Family and CFCSA Case Management Programs.
Oversees and the work of external family law service providers; negotiates contracts, monitors, evaluates and approves work and approves invoices for payment.
Oversees the quality assurance process for departmental programs and services by developing and implementing evaluation frameworks, monitoring outcomes and ensuring continuous improvement to meet organizational goals and client needs.
Serves as a member of the Managers’ Forum.
Participates in the development of LABC’s budget, business plan and administrative policies.
Coordinates inter-divisional communications and initiatives; represents the department on internal committees.
Determines departmental program, resource and operational priorities and requirements; develops comprehensive plans and strategies to meet identified program and service needs.
Manages and participates in special projects in area of expertise; makes presentations and participates in LABC projects within other areas.
Hires, trains, schedules, supervises and evaluates Department staff; establishes staff goals and objectives; coordinates and delegates work projects; acts for the Department in processing grievances and applying the collective agreement; authorizes overtime, vacation, salary reviews and job classifications; provides leadership and direction on staff development.
Oversees and the work of external family law service providers; negotiates contracts, monitors, evaluates and approves work and approves invoices for payment.
Ensures the provision of cost-effective family law services, including advice and representation, to eligible clients in accordance with LABC’s mandate, memorandum of understanding with the Ministry of Attorney General, and current service plan.
Develops and maintains a centre of excellence in family law to retain LABC’s legal expertise and ensure quality of legal service providers.
Conducts reviews of decisions related to the application of tariff and other services.
Develops, maintains and ensures compliance with policies, standards and guidelines for the delivery of family law services, and for the referral of clients to family law service providers.
Liaises with private bar lawyers, law firms and other external organizations across the province on matters of mutual interest; takes an active role in resolving problems and facilitating the delivery of effective legal services.
Ensures that clients are properly represented with appropriate resources.
Helps support the Manager, Family Advice Services, in managing the delivery of the full spectrum of family law and child protection advice services and its cost-effective operation.
Ensures the provision of family law expertise for the tariff authorizations function.

QUALIFICATIONS:

Education and Experience

Completion of a law degree from a law school of recognized standing or eligibility for membership in the Law Society of British Columbia
Practicing Lawyer called to the Bar in British Columbia (without restrictions on area of practice)
Minimum of eight years’ family and child protection law experience, as well as legal practice experience in B.C.
Or an equivalent combination of education and experience

Technical and Behavioural Competencies

Considerable knowledge of administrative principles, practices and techniques, and of policies, legislation and organizational issues relevant to departmental programs, services and activities.
Considerable knowledge of financial and resource management principles and processes related to work.
Considerable knowledge of judicial processes, in particular in relation to family law and child protection law.
Excellent skill in planning, organizing, coordinating and administering departmental programs, services and initiatives and in analyzing related information.
Excellent skills in project management, business model/policy design, analysis, financial modelling and measuring organizational performance
Proven experience in quality assurance, program evaluation, or service delivery oversight, with strong analytical skills, attention to detail, and the ability to translate data into actionable insights.
Demonstrated ability to consult strategically with leaders on related topics
Ability to develop effective relationships and act on both strategic and tactical levels
Experience in program and service design, with a strong understanding of client-centered approaches, data-informed decision-making, and strategic innovation
Excellent skill in communication, facilitation, change management and negotiation.
Excellent skill in managing contracts with external law service providers
Excellent skill in case management.
Ability to make sound decisions considering both departmental and broader organizational implications, and to solve problems in a timely and unemotional manner
Ability to exercise effective leadership, sound judgement and tact.
Ability to establish and maintain effective working relationships with internal and external contacts and to work within a multi-disciplinary team environment.
Ability to function effectively and under pressure.
Ability to participate in program planning, implementation and evaluation.
Ability to interpret, apply, communicate, develop and implement organizational policies and procedures.

Employment is conditional upon completing and obtaining clearance from the following:

Criminal Record Check (CRC) in accordance with the Criminal Records Review Act
Law Society Check
Current and previous vendors with Legal Aid BC are subject to a standard internal review of audit and investigation files

We offer (based on your employment status and affiliation):

Four weeks paid vacation to start that grows the longer you are with LABC
An excellent employee benefits package, where premiums are 100% paid by LABC
A generous defined benefit pension plan
Support for training and development
An Employee and Family Assistance program
The opportunity to participate in various Employee programs (Employee Wellness, etc.)
Support for a healthy work/life balance
Generous leave provisions (sick time, special leaves)
13 paid statutory holidays
An opportunity for a flexible hybrid work arrangement for some positions (LABC reserves the right to change this policy at any time)
Transit friendly employer for eligible staff to have their commute subsidized
Dog-friendly offices
Dedicated Cultural Leave provisions for Indigenous employees
An Equity, Diversity and Inclusion Council, and Indigenous employees Council and Accessibility Committee of employees from equity-seeking groups that advises on ongoing improvements and investments in Equity, Diversity and Inclusion at our workplace

VISIT OUR WEBSITE AT www.legalaid.bc.ca

We would like to thank all external applicants for their interest but regret that only those shortlisted will be contacted.

Other details

Job Family Legal Strategy
Pay Type Salary

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400-510 Burrard St, Vancouver, BC V6C 3A8, Canada