Supervisor, Senior Business Analyst - Technology Specialist B099-24

LEGAL AID BC

POSTING

 

TO:                                   LABC STAFF (cc: BCGEU)

 

FROM:                             HUMAN RESOURCES DEPARTMENT

 

POSITION:                      SUPERVISOR, SENIOR BUSINESS ANALYST – TECHNOLOGY SPECIALIST

 

                                        ONE REGULAR FULL-TIME POSITION – VANCOUVER

 

COMPETITION NO:        B099-24

 

DATE POSTED:              November 22, 2024

 

CLOSING DATE:            December 7, 2024

 

STARTING DATE:           ASAP

 

SALARY:                         Job Class 24 ($81,422 - $ 93,122) *Market Adjusted

 

HOURS OF WORK:        35 hours per week, Monday to Friday

This position has the option to participate in a modified work week schedule (37.5 hours/week) Monday to Friday, with the extra hours worked as one earned day off taken once every three-week scheduled cycle.

 

PRIMARY FUNCTION:   

 

To provide technical guidance, analysis and supervision of implementation and maintenance regarding technological approaches to automating and streamlining business processes. To analyze current business processes and future opportunities resulting in efficiencies or other relevant deliverables that leverage available and future technological resources.

 

The following job duties are illustrative examples and shall not be construed as an exhaustive description of all the work requirements that may be inherent in the job.

 

DUTIES:

 

1. PROVIDE TECHNOLOGICAL EXPERTISE, GUIDANCE, ANALYSIS, AND SUPERVISION IN SUPPORT OF TECHNOLOGY-BASED INITIATIVES:

1. Support digital transformation projects by identifying and delivering innovative technology solutions that meet business needs for today and tomorrow;
2. Gather business requirements using a variety of methods and techniques, tailoring interactions to the specific business unit’s level of expertise;
3. Develop detailed technological specifications for project and business requirements to support the operations through increased efficiency of data (input), management of information (reports) and quality checks and improvements (audit);
4. Produce technological specification requirements in an appropriate level of detail and manner suitable for use by those who must base their work on the requirements;
5. Develop solutions using Microsoft tools, such as SharePoint 365, Power Automate, MSTeams, Power BI, Planner, Co-pilot, ChatGPT, and other AI Microsoft products; 
6. Project manage the implementation of new technology solutions;
7. Support the design and development process pertaining to new technologies or automated processes as a subject matter expert and project stakeholder, ensuring that technical and workflow design is validated against business and functional requirements and facilitates design validation and product walkthroughs as required;
8. Provide maintenance and support after solutions are deployed;
9. Provide supervision, guidance and mentoring to team and project staff to coordinate the activities of personnel less experienced with implementation and change management  to ensure the capture and documentation of functional requirements;
10. Participate in peer reviews and inspections of requirements specifications;
11. Liaise with other internal stakeholders to ensure operational, legislative, and security needs are being met;
12. Provides an appropriate level of testing to confirm solutions address the requirements specifications;
13. Provide guidance on roll-out plans to ensure smooth and efficient deployment of new technologies;
14. Participate in requirements prioritization and propose new technology/product features; and,
15. Establish and implement effective development and continued enhancement of the organization’s technological policies, procedures and tools.

 

2.   PROVIDE PLATFORM AND DATA ANALYSIS SERVICES AND EXPERTISE:

      a. Develop and maintain effective relationships with key business stakeholders that lead to a

          thorough understanding of current and emerging business opportunities facilitated through

          the use of technology; contributes to the stakeholder’s strategic goals and plans;

      b.  Ensure business stakeholders understand current platforms and systems to optimize LABC

           internal technology;

      c. Liaise with other technology experts to ensure a comprehensive and practical review of   

          alternatives has been conducted in response to complex business problems; provides clear 

          and appropriate recommendations (i.e. solutions) addressing these opportunities;

      d. Lead, or assist with, the ongoing implementation and optimization of LABC platform and workflow automations to meet business needs (i.e. MS365, SharePoint, etc);

      e. Educate business users and technologists on software development methodologies and 

          best practices, ensuring these stakeholders understand their roles and are able to be 

          successful; and

       f. Assist Program and Project Managers in the planning of projects from inception to   deployment; manages projects and conducts post implementation reviews.

 

3. PERFORM SUPERVISORY DUTIES: 

1. Plan, assign, review, monitor, and evaluate the day-to-day work of staff; 
2. Provide day-to-day supervision of staff including attendance management, overtime and training request approvals, scheduling of vacation, and other time off, and recommend disciplinary action as necessary; 
3. Assist staff to obtain necessary resources and professional development to assist them in their regular work and in achievement of strategic objectives; 
4. Participate in hiring, training, orientation and development of staff performance and evaluation plans; 
5. Resolve conflicts and participate in disciplinary meetings as required; 
6. Provide guidance and assist staff to ensure completion of tasks, including quality of work and accuracy. 

 

QUALIFICATIONS:

 

Basic requirements

 

• Completion of a university degree in computer sciences or business
• OR an equivalent combination of education and experience
• Minimum 3 years related experience in business analysis and relevant experience as outlined in rated requirements, including supervisory experience
• Minimum of 3 years experience in developing technology solutions using Microsoft tools (SharePoint 365, Power Automate, Microsoft Artificial Intelligence tools, etc.)
• Project Management certificate or equivalent

 

Rated requirements

 

• Ability to create, manage successful relationships and collaborate with others
• Ability to work effectively with shifting demands and rapid change
• Ability to manage challenging situations with diplomacy and leadership
• Strong analytical, problem identification and solving skills
• Ability to critically evaluate the information gathered from multiple sources, reconcile conflicts and distinguish presented user requests from the underlying true needs; ability to distinguish solution ideas from requirements
• Familiarity with resources supporting requirements engineering (e.g. books, online resources, templates)
• Excellent knowledge of technology development lifecycle
• Ability to develop code using coding standards and development guides
• Knowledge of technology quality assurance practices, methods and related documents.
• Knowledge of best practices in product management and planning
• Strong organizational skills including the ability to plan, coordinate and monitor a significant number of functions simultaneously
• Understanding of various software applications and technologies as well as their practical application and architecture in an organization
• Ability to act as a project manager for the development and implementation of systems.
• Ability to communicate effectively orally and in writing and to present concepts and solutions in non-technical language.

 

We offer (based on your employment status and affiliation):

 

• Four weeks paid vacation to start that grows the longer you are with LABC
• An excellent employee benefits package, where premiums are 100% paid by LABC
• A generous defined benefit pension plan
• Support for training and development
• An Employee and Family Assistance program
• The opportunity to participate in various Employee programs (Employee Wellness, etc.)
• Support for a healthy work/life balance
• Generous leave provisions (sick time, special leaves) 
• 13 paid statutory holidays
• An opportunity for a flexible hybrid work arrangement for some positions (LABC reserves the right to change this policy at any time)
• Transit friendly employer for eligible staff to have their commute subsidized
• Dog-friendly offices 
• Dedicated Cultural Leave provisions for Indigenous employees
• An Equity, Diversity and Inclusion Council, and Indigenous employees Council and Accessibility Committee of employees from equity-seeking groups that advises on ongoing improvements and investments in Equity, Diversity and Inclusion at our workplace

 

VISIT OUR WEBSITE AT www.legalaid.bc.ca

 

We would like to thank all external applicants for their interest but regret that only those shortlisted will be contacted.