IT Field Technician

Job Description:

We are seeking a dedicated IT Field Technician to join our IT support team. The ideal candidate will have hands-on experience with IT hardware, software, and network troubleshooting, as well as the ability to deliver exceptional on-site support to our clients. As an IT Field Technician, you will be responsible for diagnosing, repairing, and maintaining a variety of IT systems and devices in the field, ensuring that our clients’ technology infrastructure operates efficiently and securely.

Key Responsibilities:

• On-Site IT Support: Provide on-site technical support for hardware, software, and network-related issues, ensuring minimal downtime for clients.
• Installation and Setup: Install, configure, and maintain IT equipment, including computers, servers, networking devices, printers, and peripherals.
• Troubleshooting & Repairs: Identify, diagnose, and resolve technical issues in hardware, software, and network systems. Perform repairs and upgrades as needed to ensure optimal system functionality.
• System Maintenance: Conduct routine maintenance on IT systems, including software updates, hardware diagnostics, and preventive maintenance to minimize issues and extend the lifespan of equipment.
• Networking Support: Set up and troubleshoot wired and wireless networks, ensuring reliable internet access and network security for clients.
• Documentation: Maintain detailed records of work performed, including system configurations, installations, and repairs. Document all troubleshooting steps and solutions for future reference.
• Client Interaction: Communicate effectively with clients to understand their technical needs, provide updates on the status of ongoing issues, and ensure customer satisfaction.
• Training & Support: Provide basic training to clients on how to use installed systems and software, as well as guidance on best practices for system maintenance and security.
• Inventory Management: Maintain an inventory of spare parts, tools, and other IT equipment. Ensure that all necessary equipment is available for field visits.
• Emergency Support: Respond to emergency IT issues or downtime, ensuring swift resolution and minimal disruption to client operations.

• Education: High school diploma or equivalent required; Associate's or bachelor’s degree in information technology, Computer Science, or a related field preferred.
• Experience: Minimum of 1-3 years of hands-on IT support experience, with a focus on hardware, software, and network troubleshooting.
• Technical Expertise:
  • Proficient in troubleshooting and maintaining desktops, laptops, printers, servers, and other IT devices.
  • Strong understanding of operating systems (Windows) and common software applications.
  • Knowledge of networking principles, including TCP/IP, DNS, DHCP, and VPNs.
  • Experience with wired and wireless networking technologies and troubleshooting.

• Communication Skills: Strong verbal and written communication skills to interact effectively with clients and colleagues.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to think quickly and resolve issues efficiently.
• Attention to Detail: Ability to accurately document and track issues, repairs, and installations.
• Physical Stamina: Ability to lift and move IT equipment as needed, and work in a variety of environments (offices, data centers, etc.).
• Travel: Ability to travel 85% for periods of time executing projects and as business requires.

• Experience with remote desktop support tools.
• Knowledge of cloud-based technologies and services.
• Familiarity with security best practices and antivirus software.
• Previous experience in a field technician role or customer-facing technical support position.