Director, Asset Protection & Loss Prevention

POSITION SUMMARY

The Director, Asset Protection & Loss Prevention is responsible for developing, implementing, and overseeing strategies to reduce shrink, prevent theft and fraud, and enhance security across all company locations. This role partners with operations, human resources, and compliance teams to ensure a safe and secure environment for employees, customers, and company assets.  The Director and their team will also provide an oversight on overall inventory level optimization while supporting the effective monitoring of DOH and overall health, risk linked to inventory. 

RESPONSIBILITIES:

Strategic Leadership & Program Development

• Define and execute the overall asset protection strategy, aligning with corporate goals for shrink reduction, safety, operational efficiency and business continuity.  
• Develop and implement comprehensive asset protection and loss prevention strategies to minimize shrinkage and operational losses.
• Establish and enforce policies, procedures, and best practices for theft and fraud prevention, safety, and security.
• Ensure successful implementation of Shrink University, SOPs, inventory control programs, health safety initiatives and business continuity.  
• Monitor industry trends, emerging threats, and regulatory changes to continuously improve loss prevention efforts.
• Provide regular updates to the Executive Team on shrink performance, program success, and risks.
• Oversee the budget for asset protection initiatives, ensuring cost-effective solutions for theft reduction, employee training, and security investments.

Risk Management & Investigations

• Lead and oversee internal investigations related to theft, fraud, and policy violations, ensuring compliance with legal and ethical standards.
• Partner with law enforcement agencies and legal teams as needed for escalated cases.
• Utilize data analytics and reporting tools to identify trends, high-risk locations, and areas of opportunity for loss reduction while monitoring inventory levels and DOH data in Front store and Pharmacy.

 Operational & Store Support

• Collaborate with store leadership and operations teams to implement loss prevention training and awareness programs.
• Conduct audits and assessments to evaluate compliance with asset protection policies and procedures.
• Set performance targets for the APLP team and track the effectiveness of shrink reduction programs.
• Drive store security enhancements, including surveillance systems, alarm protocols, and physical security measures.
• Work closely with Regional Operations Directors, District Directors, and other leadership teams (Finance, IT, HR, Legal, Pharmacy) to ensure alignment and effective communication of shrink reduction and inventory reduction targets.

Team Leadership & Training

• Build and lead a high-performing loss prevention team, including regional asset protection managers and investigators.
• Develop and deliver training programs for store teams on theft deterrence, fraud prevention, and crisis response.
• Foster a culture of accountability and awareness, ensuring employees understand their role in protecting company assets.

QUALIFICATIONS:

• Post Secondary Education, bachelor’s degree in business administration or related field of study.
• 8+ years of experience in asset protection, loss prevention, or risk management, preferably in a retail or multi-location environment.
• Strong knowledge of retail shrink reduction, security technologies, and fraud prevention techniques.
• Proven leadership experience in managing teams, investigations, and crisis situations.
• Expertise in data analysis and reporting tools to track loss trends and develop strategies.
•  Ability to collaborate with cross-functional teams, law enforcement, and external security partners.
• Strong communication, problem-solving, and decision-making skills.
• Strategic thinker with the ability to develop and execute long-term initiatives that align with company goals.
• Proficiency in analytics and data-driven decision making.
• Excellent communication, negotiation, and leadership skills with the ability to effectively collaborate with remote teams.

• Experience with Smartsheet an asset
• Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced retail environment.
• Proactive mindset with a commitment to continuous improvement and driving results in a retail setting

This job description represents the general responsibilities and duties of the position but should not be construed as an all-inclusive detailed job description.

Neighbourly Pharmacy is an equal opportunity employer. We are committed to deliver accessibility and equality to all job applicants, staff, and our customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. 

While all responses are appreciated, only those being considered for interviews will be acknowledged.