Clinic Administrator

Neighbourly Pharmacy is looking for a Clinic Administrator to join our Sandstone Pharmacies Glenmore Landing in  Calgary, AB.

About Us:

Neighbourly Pharmacy is Canada's largest and fastest-growing network of community pharmacies. With over 295+ locations, our team of experienced industry leaders is passionate about providing exceptional patient care to our communities. We have been recently recognized as one of Canada’s Best Managed Companies. We know that our people are our most valuable asset, and we take pride in helping our employees realize their career goals.

Job Description:

Sandstone Pharmacies Glenmore Landing is looking for a Clinic Administrator.  In this role, the candidate will coordinate patient care between physician offices, pharmacies, and the infusion clinic using multiple software programs.  This requires someone who is able to communicate clearly and enjoys engaging with patients and health care providers in a professional manner.

• Be the single point of contact for all key stakeholders
• Ensure timely completion of patient work-up to optimize patient starts and therapy transitions
• Schedule and coordinate infusion appointments based on treatment plans
• Communicate with patients regarding appointments, instructions, and follow-ups
• Complete patient enrollment for PSP’s
• Coordinate services with patients and physician offices
• Monitor patient progress and report concerns to the appropriate care team members
• Track and follow up on pending approvals to avoid delays in treatment
• Coordinate with billing teams to ensure appropriate coding and reimbursement
• Provide compassionate and effective communication with patients and caregivers
• Liaison with pharmacy and RN staff
• Facilitate and complete third party billing

Qualifications & Skills:

• To provide patients with exceptional service
• Excellent organizational and multitasking abilities
• To offer unique services that will compel MDs to actively refer patients to us
• To build relationships with key stakeholders
• To innovate, lead and help us expand specialty services
• Knowledge of infusion therapies, medication names, and treatment protocols is a plus
• Proficiency in electronic health records (EHR/EMR), Microsoft Office Suite
• Previous experience with AHS referral coordination

Neighbourly Pharmacy is an equal opportunity employer. We are committed to delivering accessibility and equality to all job applicants, staff, and customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.