Pharmacy Assistant

Neighbourly Pharmacy is seeking a Pharmacy Assistant to join our Craik, SK location at Mel's Pharmacy.

About Us:

Neighbourly Pharmacy is Canada's largest and fastest-growing network of community pharmacies. With over 295+ locations, our team of experienced industry leaders is passionate about providing exceptional patient care to our communities. We have been recently recognized as one of Canada’s Best Managed Companies. We know that our people are our most valuable asset, and we take pride in helping our employees realize their career goals.

Job Description:

The Pharmacy Assistant/Front Store Clerk will assist the Pharmacy Manager with the day-to-day operations. The Pharmacy Assistant must always be under the supervision of a pharmacist. All dispensing functions performed by a Pharmacy Assistant must be carried out following provincial regulations and standards of practice. The Pharmacy Assistant/ Front Store Clerk will collaborate with others to provide a smooth customer experience and help promote the store throughout the neighbourhood.

• 28 hours per week.
• The usual shifts will be Monday to Tuesday and Thursday to Friday from 9:30 a.m. to 5:30 p.m.

Responsibilities:

Pharmacy Assistant

• Receive a written prescription from customers.
• Locate the medication, select the prescription container, and count/pour the medication.
• Attach the label to the prescription container.
• Ensure that the original container, prescription container contents, and label are checked and initialled by the pharmacist.
• Regularly phone customers for unclaimed prescriptions.
• Keep all areas of the pharmacy clean, neat, and professional.
• Maintain adequate stock of pharmacy supplies.
• Answer the pharmacy telephone, except for the doctor’s line, which should be answered by a pharmacist.
• All doctors’ calls and inquiries regarding prescriptions, copies, drug information, and poisons must be referred to a pharmacist.
• Assist with third-party billing.
• Set up a schedule for outdated pharmaceuticals.
• Assist with inventory control.
• Assist with checking off and putting away pharmaceutical orders.
• Maintain stocks of pamphlets/consumer information.
• Maintain OTC/non-prescription sections as designated.

Front Store Clerk

• Acknowledge and greet all customers with a smile and hello. Maintain a warm, friendly attitude toward all customers.
• Handle telephone inquiries quickly and courteously. Avoid keeping in-store customers waiting.
• This position will include job variety and the successful candidate will work at the cash register, stock shelves and keep the aisles tidy.
• Pay attention to store security. Follow store policy regarding the handling of shoplifters.
• Display all goods in the shop properly and arrange them so customers can quickly discover them.
• Develop product knowledge and learn about new products. Know product locations and store layout.
• Request a cash pick-up when large sums of money are accumulated. Anticipate requirements for change before running out.
• Handle lottery and CBO tickets as per store procedures.
• Use tact and courtesy when dealing with difficult customers. Know whom to refer a customer to if they have a complaint.
• Inform the store manager of all customer complaints, comments, and concerns regarding customer service, prices, merchandise, etc.
• Maintain the store's general appearance and make sure everything is clean, restocked, and well arranged.
• Learn and utilize proper merchandising techniques such as shelf label placement, stock rotation, and facing.
• Maintain specific sections as allocated. Notify the store buyer regarding merchandise out of stock.
• Maintain product data, inventory, and make sure the reordering process is simple.
• Participate in the development and preparation of displays, windows, and seasonal promotions.
• Always keep busy and productive. When cashiering, identify tasks that can be performed between customers.
• Carry out additional duties delegated by the Store Operator/Pharmacy Manager and Front Store Manager.

Qualifications & Skills:

• Preference will be given to those who have retail Pharmacy experience.
• Kroll experience is an asset.
• The successful candidate must be able to handle cash with accuracy.
• Strong computer and POS skills.
• Ability to function for an extended period while standing.
• Some customer service and cashiering experience is preferred.
• Ability to communicate clearly and courteously with customers.
• Ability to manage conflict and strong problem-solving abilities.
• Excellent product or service knowledge.
• Strong organizational skills and attention to detail.
• Multitask and manage the demands of numerous clients at once.
• Merchandising and retail experience are assets.
• Mature and cooperative attitude.
• Professional attitude and ability to communicate well with customers and co-workers.
• Professional image, including a name tag and proper grooming.
• Due to this position's sensitive nature, the successful candidate must provide us with a Criminal Record Check.

Schedule:

• 7-hour shift
• Day shift
• Monday to Friday

Neighbourly Pharmacy is an equal opportunity employer. We are committed to delivering accessibility and equality to all job applicants, staff, and customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.