Food Service Manager

Neighbourly Pharmacy (7169320 Manitoba Ltd) is looking for a Food Service Manager to lead our Tim Hortons team in Gladstone, Manitoba.

About Us:

Neighbourly Pharmacy is Canada's largest and fastest-growing network of community pharmacies. With over 295+ locations, our team of experienced industry leaders is passionate about providing exceptional patient care to our communities. We have been recently recognized as one of Canada’s Best Managed Companies. We know that our people are our most valuable asset, and we take pride in helping our employees realize their career goals.

Job Description:

As the Tim Hortons Manager you are driven by a deep sense of purpose. You are aspirational - never a bystander. You take action to make a positive difference every day, and you inspire others to do the same.

The Food Service Manager is responsible and accountable for the execution and delivery of all operational performance objectives resulting in guest satisfaction. As the Food Service Manager, you will bring Tim Horton’s experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in the community. A Tim Hortons Manager's work goes beyond a perfectly made beverage; it’s about human connection and being able to achieve these aspirations autonomously. The successful candidate will also be responsible for ordering supplies, managing employee performance, complying with applicable legislation, and most importantly developing a team that provides exceptional guest satisfaction.

• 40 hours per week
• The store is open Monday to Saturday from 7:00 a.m. to 5:30 p.m.
• The usual shifts will fall between these days and times.

Responsibilities:

Operational Management

• Maintains stock and conducts inventory.
• Ordering supplies and overseeing building maintenance, cleanliness, and security.
• Accountable to produce Always Fresh standards and waste levels.
• Leads the Tim Hortons team in achieving operational goals through effective motivation, mentorship, and support, in line with the organization’s mission, culture and values.
• Maintains store presentation and signage following Tim Hortons standards and display guidelines.

Financial Management

• Monitors weekly sales reports.
• Regularly updates the POS system to reflect current offerings and prices for all products.
• Creates budgets for your Tim Hortons store and ensures the store operates within the defined parameters of these budgets.
• Using restaurant-specific information from the CPP (Continuous Performance Plan), plans and works to budget, maximize profits, achieve sales and transaction targets, control Food/Paper/Labour costs in the restaurant, and administer payrolls.

People Management

• Coordinates with HR Recruiter for interviewing and hiring staff.
• Accountable for recruiting new Team Members (Storefront, Baker etc.), performance management, including training and developing new and existing Team Members, and motivating and encouraging the team to achieve targets.
• Creates a weekly schedule and ensures that all shifts are efficiently staffed.
• Builds the restaurants’ “bench strength” by identifying and developing high-potential employees for progression to the next level (Supervisor etc).
• Regularly conducts team meetings and meetings with Team Leaders.
• Set goals and objectives for the employees.
• Coordinate with your HR Generalist regarding discipline and termination matters.
• Ensure an ‘open door’ policy for all employees.
• Ensures ongoing day-to-day communication with all shifts through a communication log or other means.
• Provide open communication with the Store Management Team
• Responsible for restaurant compliance with all applicable legislation.
• Ensure the high standards of guest experience are maintained and demonstrated as a top priority.
• Implements, and instills in their teams, company policies, procedures, and ethics.
• Handles guest complaints and queries with professionalism and concern.
• Prepares reports and other performance analysis documentation.
• Establishes relationships with the local community and undertakes activities that comply with the company’s corporate social responsibility programs.
• Establishes proper security procedures and ensures the reduction of theft and the safety of employees and guests.
• Provides leadership and direction around waste management procedures.

Health & Safety

• Is familiar with and complies with occupational health and safety legislation.
• Uses or wears personal protective equipment or clothing as required.
• Does not operate any equipment, machine, device, or thing, or otherwise work in a manner that will endanger anyone.
• Knows, understands, and follows safe work practices and procedures.
• Ensures the restaurant has a health and safety program in place.
• Takes responsibility to ensure that team members are made aware of any hazards and that proper training is completed and documented.
• Conduct regular workplace inspections.
• Respond to and correct unsafe acts and conditions.
• Report work-related injuries and illnesses to the appropriate internal and external authorities.
• Performs accident investigations for all work-related injuries and illnesses.
• Enforces employee compliance regarding the restaurant’s health and safety policies and procedures.
• Initiates performance counselling and takes disciplinary actions for non-compliance in matters related to health and safety.
• Keeps the Store Management Team apprised of any conditions or practices that may pose a hazard to employees.
• Makes recommendations for improvement to the restaurant’s health and safety practices and program.

Supervision:

• 5 to 7 people.
• Baker, Food Service Staff (Food Service Counter Attendant) and Food Service Supervisor.

Qualifications & Skills:

• Supervisory experience of 2 to 3 years.
• Management experience is considered an asset.
• Experience in the Food Services Industry is preferred.
• Excellent knowledge of Tim Hortons products and procedures is an asset.
• Strong interpersonal skills (motivating, delegation, conflict management, respect for others, listening).
• Strong problem-solving, organizational, and time-management skills.
• Strong leadership skills, with the ability to coach, train, and mentor employees.
• Ability to manage resources to ensure that established service levels are always achieved.
• Professional attitude and ability to communicate well with customers, co-workers, and suppliers.
• Due to this position’s sensitive nature, the successful candidate must complete a Criminal Record Check.

Computer and technology knowledge:

• Electronic cash register
• MS Access
• MS Excel
• MS Office
• MS Outlook
• MS PowerPoint
• MS Windows
• MS Word
• Point of sale system
• Spreadsheet

***Candidates must be legally eligible to work in Canada.

Neighbourly Pharmacy is an equal opportunity employer. We are committed to delivering accessibility and equality to all job applicants, staff, and customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.