Mobile Laboratory Services Coordinator

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

The Mobile Laboratory Services (MLS) Coordinator is primarily accountable for working with employees, patients and members of the health care community to ensure optimal delivery of mobile laboratory services. Working directly with leaders, physicians, long-term care facilities, and patients, the MLS Coordinator is responsible for evaluating service requests and ensuring the effective and efficient scheduling of MLS visits to meet the service objectives of the organization. Other accountabilities include handling customer service inquiries and complaints, updating and maintaining internal record keeping systems, and coordinating all administrative tasks for the MLS Office.

Status: Temporary Full Time
Schedule: Flexible shifts - Monday - Friday (6:00am - 5:00pm)
Additional requirements: Working out of BRL
Number of positions: 4
Start Date: ASAP
Contract End Date: October 31, 2025 (6 month contract)

This vacancy is for an existing position.

Your responsibilities will include:

• Establishes and maintains relationships with physicians, health care workers and patients responding to
  various service issues. Develops solutions and ensures follow-up action is taken as required. Inquiries
  may relate to services provided such as test procedures and protocols, hours of operation, locations
  served, etc.
  
• Coordinates and schedules urgent or special business requests for new or existing services such as
  sports teams, refugee testing, corporate accounts, insurance testing, Stats, medical outbreaks.
• Investigates and resolves customer service complaints (i.e. follow up for missing tests, cancelled
  services) and refers questions that are more complex to Supervisor as appropriate for follow-up.
• Provides input into various Long Term Care Agreements and contracts such as timing of when services
  can be performed (i.e. coordinates day and time of services).
• Acts as the first point of contact for Long Term Care facilities and provides direction and consultation
  when onboarding new facilities.
• Responds to concerns raised by staff regarding service calls or issues and escalates to leaders where
  appropriate.
• Supports and coordinates route-planning and scheduling activities. This involves coordinating incoming requests and inquiries for MLS services including screening requests to ensure eligibility criteria is met, and prioritizing and scheduling new services requests to optimize routes. Monitors all requests for service taking action on expired requests or changes to eligibility. Complex requests are escalated to the supervisor.
• Provides input into the route design to accommodate growth and requests for MLS service as required.
• Coordinates and schedules special testing services such as the annual Creatines for care facilities.
• Creates and maintains various recordkeeping systems such as the Customer Relationship Management (CRM) for healthcare reporting.
• Enters patient information and sets up all new Standing Orders

What you will bring to the role:

• One to three years of experience
• Previous experience working as Laboratory Assistant or Mobile Laboratory Assistant, Scheduler or Call Centre Agent is preferred.
• Demonstrated competence with Microsoft Office including Excel, Word, and Outlook.
• Experience with Kronos, BC Prod and CRM is an asset.
• Excellent interpersonal skills, written and verbal communications.
• Excellent organization skills, time management and prioritization skills.
• Flexibility and the ability to work under high volume, time constraints, and change.
• Must be able to work independently and as part of a team.

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:
 

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!