Senior Manager, Infrastructure and Support

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Reports to: Director, IT Shared Services
Status: Full Time
Schedule: Monday-Friday
Additional Requirements: N/A
Number of Positions: 1
Start Date: ASAP
Internal Application Deadline: March 21, 2025

LifeLabs operates under a Hybrid workforce model. Further details will be provided during the interview stage.

This vacancy is for an existing position.

Purpose of the Role

The Senior Manager, Infrastructure and Support will provide leadership and oversight in the implementation and maintenance of the core infrastructure, Datacentre and Network, technologies. The Senior Manager will work closely with the business to ensure that plans are supported by the IT infrastructure.

The Senior Manager will be responsible for demonstrating proven technical and people leadership in ensuring high system uptime (ensuring that critical and ancillary services and their supporting infrastructure are actively monitored and required actions initiated in response to real-time observations and triggered events and incidents), optimal resource utilization, support change & growth, collaborate with functional partners, empower people and effect continuous improvement.

Your responsibilities will include:

• Provide ongoing strategic and tactical evaluation of the core infrastructure, Data centre and Network and delivery of services to ensure alignment with LifeLabs’ long-term strategy and business requirements
• Build excellent relationships with other IT and business stakeholders to define business requirements for new technology implementations that are needed. Recommend enhancements/changes which supports business strategy and improved productivity
• Manage the design, implementation, maintenance, upgrade and support of systems and core infrastructure technology (physical, virtual, and cloud)
• Manage overall IT infrastructure and support day-to-day operations to improve performance, user’s satisfaction, and IT costs
• Develop and implement corporate IT policies, standards, guidelines, and procedures
• Manage current and foster new relationships with vendors in the IT Infrastructure, computing and network space to execute the IT strategic plan. Oversee the rollout of new technologies and manage system administration and governance. Ensure the development of proper training and documentation for system use and maintenance. Accountable for related renewals and licensing of solutions, and managing associated budget
• Fostering a team environment of service excellence, curiosity and continuous improvement
• Ensure performance and health monitoring of key IT infrastructure components
• Develop business case justifications and cost/benefit analyses for spending and initiatives for IT infrastructure
• Ensure the infrastructure team is monitoring and mitigating infrastructure vulnerabilities and related risks
• Stay informed of IT industry trends and assess impacts on current infrastructure and future needs

What you bring to the role:

• Bachelors degree in information technology, system administration, information systems management or a related discipline
• Master’s degree considered an asset
• Minimum 10 years’ experience working within a technology leadership or senior technology operations role
• Minimum of 5 years' hands-on technical experience building and supporting many of the following services and technologies:

• • data center facilities management,
  • backbone networks,
  • compute networks,
  • data center provisioning
  • disaster recovery
  • storage area networks
  • Cloud (Azure, AWS, etc.)
  • extensive experience leading infrastructure delivery teams inclusive of scope, scheduling, budgeting, and project planning in an environment with aggressive delivery goals

• May direct a large department through managers, supervisors and/or senior consultants

• • Incumbent has a full understanding of the business, short and medium term goals and interpreting these goals to direct reports;
  • Regularly interacts with senior management in handling unusual issues, which have significant impact on the company
  • Incumbent may be fully accountable for the achievement of key results as defined for the department

• Strong oral and written communication skills
• Successful track record of leading, mentoring, and motivating employees
• Strategic Thought: Excellent analytical and problem-solving skills with attention to detail, to maintain and guide the department’s strategy
• Expert experience with tooling for ITIL and event management, alert and monitoring technologies, log management, and application performance monitoring
• Solid experience with cloud technologies in general and Azure services in particular
• Strong understanding of infrastructure technologies including server, containers, storage and network
• Experience with IT process, governance and IT frameworks
• Expertise with vendor management, negotiation and oversight of vendor resources

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:
 

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!