HR Operations Associate

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratorytests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Reports To: Manager, HR Operational Excellence

Status: Full Time
Schedule: Monday-Friday
Number of Positions: 1
Internal Application Deadline: February 10, 2025

LifeLabs operates under a Hybrid workforce model. Further details will be provided during the interview stage.

This vacancy is for an existing position.
 

Purpose of the Role:

The HR Operations Associate serves as the first point of contact for employees seeking assistance with HR-related inquiries. This role focuses on providing exceptional customer service by addressing questions about paystubs, company policies, vacation entitlements, and processing employment confirmation letters and lifecycle change letters. The HR Operations Associate will play a vital role in ensuring employees have the information they need to navigate their HR-related concerns effectively. 

Accountabilities:

• First point of contact responsible for answering incoming calls and emails to ensure that client service satisfaction is being achieved and that all clients' inquiries/requests are managed and resolved in a timely, confidential and professional manner
• Process and generate employment confirmation letters and lifecycle change letters, ensuring all documents are accurate and delivered promptly
• Ability to diagnose problems and lead correction efforts through effective communication and efficient execution
• Provide knowledge and explanations of all company policies, procedures and labour laws directing clients to appropriate resources as needed
• Liaise with other areas of HR to leverage their knowledge, experience and resources to assist clients in resolving all matters including those that are beyond scope
• Maintain and update employee records as necessary, ensuring compliance with company policies and legal requirements
• Manage employee file review request and Legal Subrogation requests
• Collaborate with other HR team members to resolve complex inquiries and escalate issues as needed
• Develop and maintain a comprehensive knowledge base of HR policies and procedures to effectively assist employees
• Track and document employee interactions and inquiries to identify trends and areas for improvement
• Proactively identify process inefficiencies and inconsistencies and collaborate toward an improved and more productive process that will enhance the overall client experience. Make suggestions for work flow and process improvements
• Participate in HR projects and initiatives aimed at enhancing employee experience and service delivery

Minimum Hiring Requirements:

• Post-secondary education – Bachelor’s degree in Human Resources, Business Administration, or experience in related field preferred
• Proficiency in HRIS systems with a preferred work experience with Ceridian Dayforce and Microsoft Office Suite (Excel, Word, etc.)
• Strong knowledge of HR policies, payroll processes, and employee benefits
• Excellent verbal and written communication skills, with the ability to convey information clearly and concisely
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with HRIS systems
• Strong problem-solving skills and the ability to handle sensitive information with discretion
• Strong knowledge of labor laws (ex. ESA)
• Demonstrated ability to provide outstanding support and build rapport with employees
• Commitment to accuracy in handling employee inquiries and documentation
• Ability to prioritize tasks and manage multiple inquiries in a fast-paced environment
• Willingness to learn and adapt to changing HR policies and processes

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:
 

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!