Client Services Coordinator

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratorytests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

The Client Service Coordinator for Mobile Lab Services will provide administrative support to a leadership team.  The objective of the role is to perform specific tasks that support the Supervisor/Manager that are deemed to be “administrative” in nature, allowing the Supervisor/Manager to spend more time with their direct reports, and building bandwidth to work on team initiatives. Please note that travel may be required from time to time.

Your responsibilities will include: 

• Kronos administration (timecard approvals, timecard adjustments for supervisor coverage as required) (5%)
• Printing or emailing updates of memos, EHS updates, etc. (5%)
• Billing audits and corrections (10%)
• Review of SOP’s, job aids, competency assessments, etc. for Mobile Lab Services (10%)
• Investigation of less critical CEM’s, NCE’s (10%)
• Ordering of specified items in Oracle as directed by Supervisor or Manager (5%)
• LTC/RH contract review and renewal coversheets (20%)
• Communicate with LTC/RH concerns and escalated as appropriate (15%)
• Support with dashboard and data reviews for initiatives within the team (10%)
• Attend teams’ meetings with stakeholders, to support Mobile Lab Services Requirements (10%)

What you will bring to the role:

• Formal education, professional designations, specialized skills and previous related/relevant experience 
• Some computer/data entry skills are required
• High School diploma, or equivalent.  Previous experience in a medical laboratory position is an asset. 
• Ability to work independently and as part of a team
• Ability to relate positively to customers

LifeLabs operates under a Hybrid workforce model. Further details will be provided during the interview stage. We are open to accepting applications from candidates based anywhere in the province of Ontario.

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:
 

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!