For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratorytests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Job Title: Program Manager, Ontario Cervical Screening Program

Reports to: Senior Manager, Diagnostic Pathology and Oncology Programs

LifeLabs operates under a Hybrid workforce model. Further details will be provided during the interview stage.

This vacancy is a net new position.

Purpose of the Role:

The Program Manager will be responsible for driving operational excellence in delivering services for the Ontario Cervical Screening Program (OCSP). This role requires advanced understanding of complex laboratory and information pathways. Collaborating closely with leadership teams in Information Technology, Cytology and Molecular Testing the Program Manager will be integral to the OCSP governance structure, overseeing all program operations, driving issue resolution, service level monitoring, and liaising with Ontario Health. The Program Manager will proactively escalate issues to senior management and other leadership teams as necessary to ensure compliance with master service agreements. This individual will serve as the primary point of contact for Ontario Health (OH).

Core Accountabilities:

Operational Excellence and Program Oversight

• Ensure the Ontario Cervical Screening Program (OCSP) operates at the highest standards by managing and optimizing daily workflows, service delivery, and resource allocation in collaboration with Cytology and Molecular Testing teams
• Oversee program operations to meet established service levels and quality benchmarks
• Collaborate with the Senior Manager, Diagnostic Pathology and Oncology programs to strategically drive operational and financial program efficiency over the term of the Ontario Cervical Screening Program
• The role will be required to review and produce reports both for internal and external audiences. Including financial report summaries, and analytical report summaries, as well are regular presentations summarizing standard reporting to Ontario Health
• This role will be required to discuss and present business plans related to driving efficiency and enhancing the HPV program
• Responsible for developing costing models and business cases
• Supports the provision of recommendations based on gathering of all relevant information; expected to influence decisions but the role does not make decisions

Stakeholder Collaboration and Issue Resolution

• Act as the primary liaison between Ontario Health and internal teams, facilitating smooth communication and addressing concerns promptly
• Lead efforts to identify, analyze, and resolve operational issues, escalating complex matters to senior management and relevant leadership to maintain program integrity and compliance
• Primarily this role will be required to use email, phone and in-person communication, this will regularly include communicating to a SLT/ELT audience
• This role will be required to produce briefing notes/presentations for ELT
• The program manager will be responsible for reviewing, compiling and producing standard reports required by Ontario Health on a weekly and monthly cadence. They will also be responsible for reviewing reports from other departments for accuracy and completeness prior to delivery

Governance and Compliance

• Drive adherence to all master service agreements and regulatory requirements by ensuring that OCSP operations align with Ontario Health standards
• Participate in governance activities, regularly monitor program performance, and implement corrective actions as needed to uphold compliance and optimize program outcomes
• Responsibly for initiating and overseeing business recovery, continuity, and disaster recovery plans as required

Minimum Hiring Requirements

• University Degree

• Minimum of 5-7 years in healthcare program management, preferably within oncology, pathology, or screening programs. Prior experience in managing large-scale health initiatives, particularly within a government or public health setting, is ideal

• Medical Laboratory Technologist experience preferred

• Experience with Stakeholder and Cross-Functional Team Collaboration: Proven track record of successful collaboration with diverse stakeholders, including government health agencies, clinical experts, and operational teams. Experience as a primary liaison, coordinating between internal teams and external organizations
• Knowledge of Diagnostic Pathology, Cytology, and Molecular Testing: Familiarity with diagnostic pathology practices and related disciplines, such as cytology and molecular testing, is essential. Background in these areas or in similar laboratory/clinical environments is highly beneficial
• Compliance and Regulatory Expertise: Strong knowledge of healthcare regulatory requirements and compliance standards, especially within the Ontario healthcare system. Experience with master service agreements and government healthcare contracts is a plus
• Analytical and Problem-Solving Skills: Demonstrated ability to analyze complex operational issues, develop practical solutions, and escalate appropriately. Proficiency in data analysis, performance monitoring, and quality improvement within healthcare services is an asset
• As a collaborator must maintain strong customer relationships; Serves as an ambassador for LifeLabs; responds to all requests for service

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LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:
 

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!