Accounts Receivable Associate

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratorytests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Job Title: Accounts Receivable Associate

Reports to: Interim Senior Manager, Accounts Receivable

Status: Temporary Full Time (2-3 month contract)

Internal Posting End Date: December 2, 2024

Number of Openings: 4

Purpose of the Role

The Accounts Receivable Associate is responsible for the full Accounts Receivable cycle, which includes billing and revenue recognition, reconciliations and resolving any issues related to incorrect or outstanding payments, collection and applying customer’s payments.

LifeLabs operates under a Hybrid workforce model. Further details will be provided during the interview stage.

Core Accountabilities

• Reporting, reconciliations and analysis
• Produce financial and management reports
• Assist in general financial management and analysis
• Billing and revenue recognition by maintaining the billing system, and generating invoices and account statement
• Investigate and resolve any irregularities
• Contact overdue customers for payment
• Handle all incoming billing phone calls
• Apply cash as per customer’s instructions
• Minimize/eliminate unapplied cash
• Escalate issues to Team Lead and / or Managers, suggesting solutions and preventive measures as well a recommend areas for improvement
• Cooperate and clearly communicate in a timely manner with different stakeholders

Minimum Hiring Requirements

• College Diploma with a focus on accounting
• 2-4 years’ experience in accounts receivable and collections is preferred
• Understanding the Accounts Receivable impact on the organization’s financial health
• Understanding of accounting principles and practices, invoicing and processing of payments
• Background in healthcare industry is considered an asset
• Knowledge of Microsoft Office
• Willingness to adapt to and learn different ERP systems
• Strong attention to detail with a high degree of accuracy
• Strong communication, customer service and interpersonal skills with the ability to develop and maintain effective relationships with clients and co-workers

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:
 

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!