Human Resources Coordinator

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratorytests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Reports To: Manager, HR Operational Excellence

Purpose of the Role:

As part of a large & national team, the HR Operations Coordinator is responsible for providing internal client groups and employees with support services for all inquiries and requests for HR related matters. This role will provide accurate and efficient support for all HR transactions and information in areas such as: LifeLabs policies, guidelines, processes and procedural queries and interpretations, HRIS transactions, changes to personal information and resolving any administrative issues that the client may have.

LifeLabs operates under a Hybrid workforce model. Further details will be provided during the interview stage.

Accountabilities:

• First point of contact responsible for answering incoming calls and emails to ensure that client service satisfaction is being achieved and that all clients' inquiries/requests are managed and resolved in a timely and professional manner
• Manage and action high volume, transactional and administrative requests from current/former clients via phone, email and/or in-person meetings
• Accountable for the delivery of excellent client-focused service by engaging in active listening and projecting the highest level of professionalism in every interaction
• Ability to diagnose problems and lead correction efforts through effective communication and efficient execution
• Provide knowledge and explanations of all company policies, procedures and labour laws directing clients to appropriate resources as needed
• Liaise with other areas of HR to leverage their knowledge, experience and resources to assist clients in resolving all matters including those that are beyond scope
• Responsible for accurate and proper case management documentation
• Make suggestions for workflow and process improvements. Proactively identify process inefficiencies and inconsistencies and collaborate toward an improved and more productive process that will enhance the overall client experience

Minimum Hiring Requirements:

• Post Secondary education with a Diploma in Human Resources or other business-related focus required
• 1-3 years’ experience in a related HR Support role
• Previous experience with HRIS Systems required
• Experience in using Microsoft Excel at an intermediate level
• Excellent communication skills, both written and verbal
• Strong customer service experience and background
• Strong knowledge of labour laws (Ex. ESA)

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LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:
 

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!