Training Specialist

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratorytests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Job Title: Training Specialist

Reports to: Manager, Client Services

Purpose of the Role:

We are seeking a highly motivated Training Specialist to join our team. In this role, you will play a key part in enhancing the competencies of our employees by developing and delivering training programs that align with our company’s core values. You will be responsible for conducting training needs assessments, designing engaging curriculum and learning materials, and overseeing all aspects of training interventions.

As a Training Specialist, you will collaborate with various stakeholders to identify training gaps and develop targeted solutions to address them. You will also be responsible for evaluating the effectiveness of training programs and making necessary adjustments to ensure continuous improvement. To excel in this role, you should have a strong passion for learning and development, excellent instructional design skills, and the ability to effectively communicate and engage with employees at all levels. Your creativity, attention to detail, and organizational abilities will be critical in delivering impactful training initiatives. Core

This is a temporary 6-month maternity leave coverage.

LifeLabs operates under a Hybrid workforce model. Further details will be provided during the interview stage.

Accountabilities:

• Instructional Design
• Experience producing instructor-led training sessions through different methods/platforms, and online training for Learning Management system (LMS) - develop facilitator guides, materials, presentations, job aids etc. to support learning solutions across a range of learning mediums
• Influence the selection of appropriate approach, media, and delivery options
• Consult with leaders at various levels to conduct needs assessments, identify skills gaps and make training recommendations for individuals and teams
• Responsible fore leading the Client Services training programs, initiatives, and transitions, performing other duties, as required
• Assess training and development needs and build annual training program and prepare teaching plans Training Coordination
• Creating content and facilitation of courses in both e-Learning and Instructor-Led formats
• Work with Subject Matter Experts to developing content, establishing good learning principles, coaching on facilitation and content quality assurance
• Administering Learning Management System including creating reports and evaluations, user and security troubleshooting and uploading content Culture and Partnerships
• Work with the Client Services team to support Employee Engagement and Change Management initiatives and to develop ongoing training and supports.
• Build meaningful relationships with all key stakeholders and partners
• Collaborate with stakeholders and team members throughout the design and development process Project Management
• Manage time and coordinate tasks and activities related to the development of assigned learning solutions

Minimum Hiring Requirements:

• Minimum of three (3) years’ experience as an internal or external Learning Advisor, Curriculum Developer, or Instructional Designer, including the design, development, delivery, and evaluation of adult learning programs
• 3 years of related or relevant experience in classroom facilitation delivering learning programs
• Bachelor’s Degree in Education, Curriculum Development, Human Resources and/or post secondary Certificate in a related discipline (i.e., Instructional Design, Adult Education, eLearning Development)
• Ability to envision and create accurate and useful training program documents
• In-depth knowledge of learning theories and instructional design models
• Proficiency using digital learning software, graphic design software, and at least one learning management system
• Ability to write effective copy, instructional text, audio, and video scripts
• Strong project management skills
• Strong communication and public speaking skills

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LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:
 

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!